Ambassador - Part Time

Job Details

Assist patients and visitors with request for assistance in Harbor Dunes, Dunewood and Hospital locations. Provide information about health system and community services. Delivering excellent customer service to all and be available to answer questions that may arise.

Job Status: Part Time 40 hours every two weeks, 10 a.m. to 6 p.m. This position has an every other week rotation:

Week 1 and 3: Monday, Tuesday and Wednesday 10 to 6p

Week 2 and 4: Thursday, Friday 10 - 6 and Saturday 8 to 12p

Minimum Skills, Experience and Educational Requirements:

• High School diploma
• Excellent customer service skills
• Ability to relate to a wide variety of people
• Ability to use active listening skills, be empathetic and non-objective
• Knowledge of hospital and medical center helpful
• Excellent oral communication skills
• Ability to implement CPR and current BLS certification.
• Valid Michigan Driver's license.

Essential Job Functions and Responsibilities:

• Assist the patient/family throughout their hospital visit.
• Assist with requests for patient information.
• Proactively provide excellent customer service to all who visit NOCH.
• Direct complaints to appropriate staff via the online complaint process or through a department manager.
• Address special needs that may arise for families/visitors.
• Assist valet service when needed.
• Assist information desk when needed.
• Assist in screening patients, staff and guests coming into the facility when screener is busy or unavailable.
• Perform other related duties as assigned or requested.

Critical Demands of the Job:

• Must be able to stand for approximately 95% of the day.
• Must be able to lift up to 50 pounds.
• Must be able to push a wheelchair.

Working Conditions:

• Work performed in a clean, well-lit area.

Qualifications:

Education: High School or better.

Licenses & Certifications: Drivers License. Preferred: Basic Life Support (CPR).

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.