Medical Receptionist (phones only) - Duluth, GA

Phone Receptionist

North Atlanta Dermatology is seeking a professional, bright, and enthusiastic Phone Receptionist with excellent communication and customer service skills. This role is dedicated to managing inbound and outbound patient calls and plays a critical part in shaping the patient experience through clear, friendly, and efficient phone interactions. The Phone Receptionist supports the practice by handling scheduling, patient inquiries, and administrative tasks related to phone operations, ensuring patients receive timely and accurate assistance.

Office location: 3850 Pleasant Hill Road Duluth, Georgia 30096

This is not a patient-facing front desk role. All responsibilities are phone-based.

Schedule: Monday-Friday

Hours: 8:00 AM - 5:00 PM (4 PM on Fridays)

Pay range: $18-19/hour

Responsibilities

• Professionally answer and manage a high volume of incoming patient calls
• Schedule, confirm, cancel, and reschedule appointments accurately across multiple providers and locations
• Take clear, concise, and complete phone messages and route them appropriately
• Enter and update patient demographics and appointment information in the system
• Assist patients with insurance and payment-related questions over the phone
• Proactively collect copays or balances when applicable during scheduling calls
• Provide clear explanations of office policies, procedures, and next steps to patients
• Ensure all phone messages, voicemails, and faxes are addressed promptly and documented correctly
• Maintain accurate patient records and verify required information is completed
• Communicate effectively with clinical and administrative staff to support patient needs
• Always treat patients with empathy, professionalism, and discretion
• Assist with additional administrative tasks as needed to support call operations
• Perform other duties as assigned by management

Qualifications

Education and Experience:

• High School Graduate or GED (required).
• 1-3 years recent Call Center or Medical Receptionist experience in a clinical or surgical setting (preferred).
• Previous experience in Dermatology (preferred)

Skills/Abilities:

• Strong verbal communication skills and phone presence
• Ability to multitask and remain organized in a fast-paced, high-call-volume environment
• Attention to detail and accuracy when entering patient information
• Professional, calm, and empathetic demeanor with patients
• Prior experience in a medical office, call center, or phone-based customer service role preferred

Physical Requirements:

• Sitting, some standing, stooping and reaching.
• Manual dexterity sufficient to operate a keyboard.
• Correctable vision to 20/20 and hearing within a normal range for telephone contacts.
• Lifting and carrying up to 30 pounds.

Licensure/Certifications/Education

Full time employees (defined as regularly working at least 30 hours per week) are eligible for the following benefits:

• Medical, Dental & Vision insurance effective 1st of the month after date of start
• Short-term and long-term disability, Voluntary life (employee, spouse, and child), Critical Illness, and Hospital Indemnity Effective the 1st of the month following date of hire
• Company provided Basic Life/AD&D insurance
• Paid time off
• Paid holidays
• Retirement Savings account
• Employee discount on cosmetic services and products