Floral Designer

Additional Considerations (if any):-At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.Job Description:Job Title: Floral DesignerDepartment: FloralFLSA: HourlyRevision Date: 07/2026About Hy-VeeAt Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier.The Role and Why It's ImportantAt Hy-Vee, our floral department is where creativity meets customer care, and our Floral Designers are at the heart of it. In this role, you'll create beautiful arrangements to customer specifications, serve as a lead for floral clerks, and ensure the department is stocked, fresh, and running smoothly. From processing FTD and Teleflora orders to counseling customers on floral care and stepping up to lead the department when needed, your expertise and passion make every customer interaction memorable.If you are a skilled designer who loves working with people and thrives in a fast-paced creative environment, we'd love to have you on board.What You'll DoNo two shifts are exactly the same, but here's what you can expect:Deliver outstanding customer service by greeting every customer warmly, counseling them on plant and floral care, taking special requests in person and by phone, and creating arrangements to their exact specificationsClean, process, and cut flowers appropriately and wrap with care to avoid damageFill customer orders completely and on time, including small and complex arrangements for occasions such as weddings, funerals, and anniversariesUnderstand and process FTD, interstore, Teleflora, and internet orders; maintain confidentiality on all orders placed including sender, recipient, order details, and costInventory product, evaluate freshness throughout the shop and the store, care for damaged product, and replace as necessaryOperate as a lead with floral clerks by training them on simple designs, phone order procedures, and daily tasksInstruct, assign, and review the work of others; maintain standards and coordinate activities as needed; has the authority to recommend disciplinary actionsOrder flowers and supplies daily or as needed with direction from the Floral ManagerIdentify key areas throughout the store to place specials and share creative ideas for arrangementsStay current on floral industry trends by reading industry references and remaining open to new ideasHelp with and may decorate in-store eventsAssume responsibility for the department in the absence of the Manager or Assistant ManagerUnload trucks, place product in appropriate storage areas, and replenish merchandiseAnswer the phone promptly and provide friendly, helpful service to customers who callFollow Hy-Vee's dress code, hygiene standards, and all department and company guidelinesPitch in with other tasks or special projects as they come upYour SkillsTo be successful in this role, you'll need to be able to:Bring commitment to Hy-Vee's mission and a genuine passion for delivering an outstanding customer and team experienceDemonstrate strong floral design skills and knowledge of floral products, care and handling, and plant and flower identificationLead and guide floral clerks in a fast-paced retail environmentSolve practical problems and make sound decisions with a variety of variables and limited standardizationApply math skills including fractions, decimals, and percentages in day-to-day tasksCommunicate clearly with customers, team members, and vendors and provide direction and guidanceMaintain confidentiality on customer order details including who sent, who received, and order contentsReporting RelationshipsAccountable and Reports to: Store Director; Store Manager; Assistant Managers of Perishables, Store Operations, Health Wellness Home; Floral Department ManagerEducation and ExperienceHigh school diploma or equivalentThree years of similar or related work experience preferredPhysical RequirementsFrequently stand and walk throughout a shift in sales, food service, or delivery areasWhere applicable to the role: ability to safely use sharp knives and blades for food preparationWhere applicable to the role: exposure to heat- and burn-related hazards associated with cooking, baking, or grilling equipmentWhere applicable to the role: ability to operate a delivery vehicle in accordance with applicable DOT standardsPerform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning/sanitation dutiesWorking EnvironmentThis is a fast-moving role with significant pressure to meet deadlines and manage multiple priorities. You'll work primarily in a store environment and can expect exposure to dirt, noise, dampness, temperature extremes, and cleaning chemicals and solvents. Some holidays may require extended hours. Safety is always a priority, and training is provided to help ensure a safe and supportive work environment.Are you ready to smile, apply today.Employment is contingent upon the successful completion of a pre employment drug screen. #J-18808-Ljbffr