Commercial Auto & Liability Claims Adjuster

Commercial Auto & Liability Claims Adjuster

The Commercial Auto & Liability Claims Adjuster is responsible for the investigation, evaluation, negotiation, and resolution of assigned commercial auto liability claims across multiple national accounts. This role manages claims from assignment through final resolution while ensuring compliance with Corporate Claim Standards, client-specific handling instructions, and applicable state laws.

The successful candidate will handle a caseload involving first-party property damage, third-party property damage, bodily injury, total loss exposures, subrogation opportunities, and select litigated matters. Claims primarily arise from commercial vehicle operations within the construction, agriculture, and municipal sectors.

This position requires an adjuster who can independently manage claims from inception through closure, conduct thorough investigations, evaluate liability and damages, communicate effectively with multiple stakeholders, and consistently deliver high-quality claim outcomes.

Responsibilities

At CCMSI, we look for professionals who take ownership of their files, communicate proactively, and consistently deliver quality outcomes. Successful adjusters balance technical expertise, customer service, and sound decision-making while managing competing priorities in a fast-paced environment.

• Investigate, evaluate, and adjust commercial auto liability claims from assignment through resolution
• Handle first-party and third-party property damage claims
• Evaluate bodily injury exposures and develop appropriate resolution strategies
• Conduct liability investigations and gather supporting documentation, statements, reports, and evidence
• Review medical records, repair estimates, invoices, and claim-related documentation
• Establish and maintain appropriate reserves based on claim exposure and development
• Manage total loss claims and coordinate claim resolution activities
• Identify, monitor, and pursue subrogation opportunities when appropriate
• Negotiate settlements with claimants, attorneys, and authorized representatives
• Coordinate with defense counsel on attorney-represented and litigated claims
• Maintain timely diary management and accurate file documentation
• Prepare claim reports, reserve recommendations, and client communications
• Deliver exceptional customer service to clients and stakeholders
• Ensure compliance with Corporate Claim Standards and service commitments

Required Qualifications

• 3+ years of commercial auto, liability, or multi-line claims handling experience
• Active homestate adjusters license is required
• Experience managing claims from investigation through final resolution
• Experience handling: Commercial Auto Liability Claims, Bodily Injury Claims, First-Party Property Damage Claims, Third-Party Property Damage Claims
• Strong liability investigation and claim evaluation skills
• Experience establishing reserves and negotiating settlements
• Experience managing attorney-represented claims
• Strong written and verbal communication skills
• Excellent organizational and diary management abilities
• Ability to independently manage a full claim inventory
• Active Adjuster License or Designated Home State (DHS) License required
• Ability to obtain and maintain additional licenses as required
• Proficiency with Microsoft Office applications
• Reliable attendance during established business hours

Preferred Qualifications

• Prior TPA experience
• Litigation management experience
• Commercial trucking, construction fleet, agriculture, or municipal fleet claim experience
• Experience handling subrogation and total loss claims
• Multi-jurisdiction claim handling experience
• General Liability experience
• Premises Liability experience
• Bilingual Spanish proficiency is helpful but not required

Why You'll Love Working Here

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth: Structured development into multi-line and advanced claim roles
• Culture: A supportive, team-based work environment

Our Core Values

At CCMSI, we believe in doing what's rightfor our clients, our coworkers, and ourselves. We look for team members who:

• Lead with transparency We build trust by being open and listening intently in every interaction.
• Perform with integrity We choose the right path, even when it is hard.
• Chase excellence We set the bar high and measure our success. What gets measured gets done.
• Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
• Win together Our greatest victories come when our clients succeed.

We don't just work togetherwe grow together. If that sounds like your kind of workplace, we'd love to meet you.