CENTRALIZED PATIENT SCHEDULER - EAST MESA

If you are seeking to join a stable and established organization with high employee and patient satisfaction ratings, then Tri-City Cardiology is for you! Tri-City Cardiology has been serving the healthcare needs of the East Valley for over 40 years. We are searching for a Centralized Patient Scheduler to join our team! If you enjoy working in a fast-paced environment for a company that truly cares about the service provided to their patients and putting quality care first, this may be an ideal position for you! Position Location: East Mesa/Admin Office (Power & Main) Schedule: Mon-Fri 8:00 a.m. - 5:00 p.m. Pay: $18.00 - $21.00 TCC PERKS!!! Immediate Holiday Pay Annual Movie Night - invite your family too! Years of Service Awards Reward & Recognition Program! Medical Benefit as low as $30.89/per pay-period

POSITION SUMMARY

This position serves as a key communication and scheduling representative for incoming and outbound calls, patient portal scheduling requests and website inquiries into the practice. This position works collaboratively with the staff and supervisors from all departments, physicians, and outside facilities to ensure a smooth communication process for the caller.

ESSENTIAL FUNCTIONS:

Answers all incoming calls in all assigned phone queues per the TCC Service Standards. Learns all phone queues: New Patient, Scheduling, Communications, Appointment Today, Referring Physician, Hospital, Clinical Question. Schedules, cancels, reschedules, and/or confirms appointments appropriately documenting all pertinent information in the schedule. Works with patients, referring physicians and their staff, hospital staff appropriately and courteously to provide optimal customer service. Triages calls or pages calls to the appropriate staff member, department workgroup, secretary, or physician appropriately referencing any paging protocols for accuracy. Registers and creates charts for New Patients per the PCP order/referral and obtaining all pertinent demographic, insurance, and clinical information and documenting completely in the schedule and the chart. Works various Task Buckets for Scheduling and completes scheduling tasks as requested per physician orders. Enrolls patients in the Patient Portal if not already enrolled. Works the Fax Folders, Medical Referrals, Website Messages, and Patient Portal Inbox for New Patient Appointments, Established Patient appointments, Testing appointments, and Incoming Orders.

MINIMUM QUALIFICATIONS

Education/Experience/Licenses/Certifications High school diploma or GED required. Two years of experience in either high volume calls or medical scheduling. Skills/Knowledge/Ability 40 wpm typing Knowledge of basic computer and math skills. Demonstrated critical thinking ability in order to resolve problems and carry out instructions. Ability to multi task. Excellent verbal and written communication skills presented in an effective, clear, calm, friendly and professional manner. Ability to effectively communicate to all internal and external customers. Manages tasks in a timely fashion. Ability to read and interpret documents. Eligibility All employees must be able to provide proof of their identity and their right to work in the United States. In addition to fostering a positive work environment with internal career growth opportunities for our employees, we offer a generous comprehensive Total Rewards Package that includes: Competitive wages Monday-Friday work schedules Health, Dental & Vision Coverage (1st of the month following date of hire)* 401(k) retirement plan* Paid Time Off (PTO)* Paid Sick Leave (PSL) 7 Company Paid Holidays* 100% Company Paid Life Insurance* Supplemental Insurance* Employee Assistance Program *Available for full-time, regular employees of Tri-City Cardiology after meeting certain eligibility requirements Tri-City Cardiology is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or veteran status or any other characteristic protected by applicable federal, state, or local law. It is our intention that all qualified applicants be given equal employment opportunity and that selection decisions be based on job-related factors. For more information about career opportunities with Tri-City Cardiology, please visit our website: About Tri-City Cardiology At Tri-City Cardiology, patient satisfaction is a top priority. Our team of physicians and staff are dedicated to providing high quality care and outstanding patient service so that every encounter is a positive experience! To maintain the highest degree of patient confidence, the practice relies on the Press Ganey system for scoring patient satisfaction. Each of our board-certified physicians are dedicated to bringing only the best cardiovascular care to their patients based on clinical guidelines established by their specialty boards and fellowship programs. Each one is a leader in his or her field of specialty, many earning the distinction of Top Doctor recognition by Phoenix Magazine since the practice was established in 1979. As graduates from some of the nations leading medical schools and fellowship programs, the Tri-City Cardiology team of physicians enjoys a national reputation for excellence and achievement. Tri-City Cardiology has a vision to be among the best providers of cardiovascular care in the entire country and be a place where employees want to work , patients want to receive care and physicians want to practice. Consistent with our vision, we constantly strive to improve our employee satisfaction. Tri-City Cardiology has been voted a Top Place to Work by the Phoenix Business Journal. Annual employee satisfaction surveys are conducted to obtain feedback on how we can continue to make Tri-City Cardiology the best place to work. Tri-City Cardiology