Bilingual Customer Service Representative

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. North Charleston, SC, US Salary: $17.00 To $18.00 annually Location North American Title Loans 2625 Ashley Phosphate Rd. Unit A N. Charleston, SC 29418 Pay $17 - $18 per hour (compensation based on experience, qualifications, and performance. Bonus opportunities may be available where applicable but not guaranteed.) Store Hours Full-Time in store position Monday – Friday: 10:00 AM – 6:00 PM Rotating Saturdays: 9:00 AM – 2:00 PM Never work on Sundays About the Position Our Customer Service Representatives are responsible for assisting potential borrowers and current customers with questions regarding loan products, evaluating vehicles, managing loans and payments, and maintaining regular communication with customers regarding their accounts. This includes making courtesy calls when necessary and ensuring compliance with company policies and procedures. Customer Service Representatives are the heart of our business and play a critical role in delivering the honest, respectful service our customers expect. Key Responsibilities Provide exceptional customer service in person and by phone Explain loan products, terms, and payment options clearly and professionally Evaluate vehicles and process loan applications Manage customer accounts and payment processing Perform data entry and maintain accurate records Make courtesy reminder calls as needed Maintain compliance with company policies and applicable laws What We Offer Competitive pay 6 paid holidays Paid vacation Paid on-the-job training Medical, dental, vision, and other voluntary benefit options available beginning on the 91st day of employment, subject to plan terms and eligibility requirements. Qualifications General Must be bilingual Must be able to work full-time schedule listed above Positive attitude and strong work ethic Excellent communication skills Detail-oriented and organized Education High school diploma or equivalent required Experience Previous customer service experience preferred but not required Computer and data entry experience preferred but not required Personal Attributes We are seeking individuals who are motivated, honest, dependable, and looking for a long-term career opportunity. We value team members who represent our company with integrity and professionalism within the communities we serve. Additional Requirements Must be able to pass a company background screening, which may include criminal, credit, and employment verification, consistent with applicable state and federal laws. Equal Opportunity Employer North American Title Loans is an Equal Opportunity Employer. We consider applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected characteristic in accordance with applicable law. #J-18808-Ljbffr