Customer Support Specialist

Customer Support Specialist

Location: East Longmeadow, MA

Job Type: Full-Time

About Us: We are a fast-paced commercial printing company dedicated to delivering high-quality print solutions and exceptional customer experiences. We are seeking a detail-oriented and customer-focused professional to become a member of our team as a client support specialist.

Key Responsibilities:

Serve as the primary point of contact for customers via phone, email, and in person

Manage client relationships and ensure a high level of customer satisfaction and retention

Process orders using customer retention and print management systems (including PrintSmith)

Coordinate with production teams to ensure accuracy and timely delivery of projects

Review job specifications carefully to maintain quality and minimize errors

Handle customer inquiries, provide quotes, and resolve issues efficiently

Assist with e-commerce order processing and online customer interactions

Assist with order buyouts and vendor coordination as required

Help manage and track inventory for office and production departments

Qualifications:

Previous experience in the commercial printing industry preferred

College graduate, 4-year degree or equivalent

Excellent communication skills, written and oral

Great people skills are a must. Organized and detail oriented

Proficiency in Microsoft Office (Word, Excel, Outlook)

Experience with PrintSmith or similar print management/customer retention software preferred

Strong phone etiquette and excellent oral and written communication skills

Exceptional attention to detail and organizational skills

Ability to multitask and thrive in a fast-paced, deadline-driven environment

Comfortable working directly with clients and managing multiple projects simultaneously

Familiarity with e-commerce platforms and social media tools

What We Offer:

Competitive wage based on experience

Health insurance, dental insurance, vacation pay, 401k after prescribed period

Supportive team environment

Opportunities for growth and development

Compensation: $21.00 - $25.00 per hour

We are one of the nation's leading communications businesses backed by 50 years of professional experience and extraordinary growth. While technology plays a pivotal role in our industry, from print, signs and marketing to online ordering portals and more, we believe a rewarding career is shaped by people, purpose and passion.

If you dream of being part of an organization with a great heritage, progressive leadership and cutting-edge technology, discover the world that is PIP and its independent franchisees. PIP is a leading industry provider of printing, signs and marketing services, but we're less corporate culture and more close-knit family. We collaborate on ideas and dreams. Push boundaries. Solve challenges. Look out for one another. And yes, we work hardand play harder. It's part of our DNA.

With several career paths to choose from sales, marketing, design, production, operations no matter the role you choose, you'll be working in an organization that cares about you. At PIP you can make a difference.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to PIP.