Scrum Master

Scrum Master / Business System AnalystDuration: 2-3 monthsLocation: Remote/Hybrid at Washington DC, Eagan MN, St Louis MO, Wilkes-Barre PA, San Mateo CA, Raleigh NC, Morrisville NCSeeking for an Scrum Master / Business System Analyst to support technology delivery by combining Agile leadership, business and systems analysis, backlog management, and cross-functional coordination. Collaborate with business stakeholders, Product Owners, engineering, architecture, security, and operations teams to translate complex requirements into actionable Agile deliverables and drive predictable, high-quality delivery.Key Responsibilities:Lead stakeholder discovery sessions to define business objectives, scope, requirements, success metrics, and key decisions.Translate complex business and technical requirements into well-defined epics, features, and user stories.Develop clear acceptance criteria, process/workflow maps, edge cases, and non-functional requirements (NFRs).Own backlog health and readiness by facilitating refinement, prioritization, scope management, and story preparation.Facilitate Agile/Scrum ceremonies, including sprint planning, daily stand-ups, backlog refinement, sprint reviews, and retrospectives.Coach team members on Agile best practices and drive continuous improvement in team execution.Apply an end-to-end systems perspective to assess upstream/downstream impacts, data flows, integrations, and operational support considerations.Partner with engineering and architecture teams to support ROM estimates and document assumptions, constraints, dependencies, and risks.Assist with critical production incidents by coordinating information flow, documenting impact and timelines, tracking actions, and ensuring corrective actions are completed.Incorporate applicable security, privacy, performance, and operational requirements into delivery artifactsMaintain executive-ready status reports, planning materials, action logs, and other delivery documentation.AI/ML & Automation Responsibilities:Apply practical knowledge of AI/ML concepts, use cases, limitations, risks, and governance considerations to technology delivery.Identify opportunities to use approved AI-enabled tools and automation to improve requirements analysis, planning, reporting, and delivery workflows.Evaluate AI/ML opportunities from a business, technical, risk, and governance perspective.Support responsible adoption of AI-assisted approaches while maintaining appropriate security, quality, and governance standards.Required Qualifications:5+ years of experience as a Business Systems Analyst, Technical Product Owner/Analyst, Scrum Master, or similar hybrid technology-delivery professional.Strong hands-on experience with Agile and Scrum methodologies.Demonstrated Scrum Master capabilities, including facilitation, coaching, conflict resolution, blocker removal, dependency management, and continuous improvement.Strong backlog refinement, prioritization, and readiness management experience.Strong systems-thinking skills with the ability to understand end-to-end processes, integrations, data flows, dependencies, and operational impacts.Technical understanding of SDLC, DevSecOps, CI/CD concepts, APIs/integrations, application environments, logging, and monitoring.Experience with Agile lifecycle/work management tools such as Jira, Azure DevOps, VersionOne, or equivalent.Experience with ServiceNow or equivalent ITSM/ticketing platforms.Practical understanding of AI/ML concepts and AI-assisted technology delivery.Strong analytical, organizational, problem-solving, and decision-making skills.Ability to manage ambiguity, competing priorities, dependencies, and delivery risks.Excellent written and verbal communication skills with the ability to lead cross-functional discussions and communicate with senior stakeholders.Proficiency with Microsoft Word, Excel, and PowerPoint, or equivalent productivity tools.Preferred Qualifications:Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or similar Scrum certification.Experience with Scaled Agile Framework (SAFe) or other scaled Agile approaches.