Wage and Hour Claims Examiner (Austin)

Job Description - Wage and Hour Claims Examiner (Austin) (827498)

Job Description

Wage and Hour Claims Examiner (Austin) - ( 827498 )

Description

WHO WE ARE

The Texas Workforce Commission connects people with careers across the state. While we are based in Austin on the north lawn of the Texas State Capitol, we have offices statewide. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. This position is located at 101 E. 15th St., Austin, Texas.

TWC is not considering applications from individuals who require sponsorship for an employment visa, now or in the future, for this position. This includes, but is not limited to, individuals currently on H-1B, F-1 (OPT/CPT), or H-4 visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.

WHO YOU ARE

A Wage and Hour Claims Examiner I (UI Claims Examiner I) is someone who gathers and verifies information and evidence through interviews, reviewing, and analyzing records and logs. Uses proper methods to search for, collect, and maintain various types of data to support and generate conclusions.

WHAT YOU WILL DO

This position performs routine (journey-level) unemployment insurance claims work. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment.

YOU WILL BE TRUSTED TO

• Conduct research to determine if wages were properly made.
• Evaluate and summarize findings.
• Examine, review, analyze and audit wage records.
• Review, analyze and research wage claim issues as needed.
• Use personal computer to data enter decisions, record decisions, and document case information to the Payday System.
• Respond to oral and written inquiries from claimants, employers, and agency staff to provide customer support in a busy work environment.
• Review investigative techniques and recommends improvements as appropriate.
• Work quickly, performs multiple tasks, pays attention to detail, and adheres to work schedules and strict deadlines.
• Work in a highly stressful environment.
• Perform heavy telephone contact with public utilizing strong interviewing and communication skills.
• Treat customers with courtesy and respect as well as handles hostile customers in a professional manner.
• May participate in projects.
• Perform other duties as assigned.

YOU QUALIFY WITH

• Two years of full-time experience in the gathering of information, interviewing, counseling, or in the instruction, demonstration, and interpretation of policies in a public or private enterprise; in unemployment insurance work; or in workforce development issues and programs.
• Relevant academic credits may be applied toward experience qualifications for this position.

YOU ARE A GREAT FIT WITH

• Recent Wage and Hour experience and knowledge of wage regulations.
• Examiner experience.
• Ability to gather data/information.
• Bilingual; Spanish/English.

YOU GAIN

• A Family Friendly Certified Workplace
• Competitive salary: $3,320.33/month
• Defined Retirement Benefit Plan
• Optional 401(k) and 457 accounts
• Medical Insurance
• Paid time off, including time for vacation, sick and family care leave
• Additional benefits for active employees can be found at