Customer Service Specialist

Join TBK Bank! At TBK Bank, a subsidiary of Triumph, we are a team of passionate, driven, collaborative, solutions‑minded people who want to make a difference in the lives of our customers and communities. Our mission is to do well and to do good at the same time. We accomplish this by working together, because at the end of the day, TBK means striving for excellence while delivering with humility. We thrive on providing exceptional customer service and we look for friendly professionals dedicated to helping customers achieve their financial goals. Role Summary Are you a natural problem‑solver who thrives in challenging situations? TBK Bank is looking for an AVP, Consumer Accounts Resolution Team Lead to guide our team in managing delinquent consumer loan accounts. This role is perfect for someone who can balance empathy with results, build strong relationships, and keep a cool head under pressure while ensuring compliance with all regulations. Day in the Life As the Team Lead, you will spend your days guiding a team of skilled professionals, working directly with customers to resolve past‑due balances, and helping recover loan assets. You will play a key role in shaping strategies, mentoring team members, and ensuring our collections process runs smoothly and effectively. What You’ll Be Doing Lead and support the Consumer Accounts Resolution team Work directly with customers to collect payments and resolve delinquencies Review collateral and recovery options to determine next steps Recommend accounts for collection services or charge‑off Use skip‑tracing tools to locate debtors and collateral Maintain accurate and detailed communication logs Prepare and review delinquency letters and notices Ensure compliance with bank policies, laws, and regulations Partner with the Special Assets Group on complex cases when needed Provide coaching, training, and process improvement recommendations to your team What Makes You a Great Fit 5+ years of consumer collections experience (required) Bachelor’s degree preferred Excellent communication and negotiation skills Strong organizational and time management abilities Ability to work independently and make sound decisions Comfortable navigating difficult conversations with professionalism and empathy Proficiency in Outlook, Excel, Word, and PowerPoint A collaborative, solutions‑focused mindset with great attention to detail Benefits We offer Medical, Dental, Vision, Paid Time Off, 401k and much more. Call to Action Apply now and take the next step in your career. We’re excited to meet you! #J-18808-Ljbffr