Customer Support Lead

Spikes and Houles Feed Store isseeking a motivated and customer-focused Store Lead to join our team. This key-holder position plays a vital role in delivering an exceptional customer experience, supporting daily store operations, and leading by example. The ideal candidate is passionate about our brand, thrives in a fast-paced retail environment, and is committed to developing both their own skills and those of their team. Availability Requirements Full-time candidates must have flexible availability Monday through Sunday, including opening, closing and weekend shifts. Ability to open and close the store during the week is required. Key Responsibilities Serve as a key holder, responsible for opening and closing the store Support all aspects of daily store operations including cash handling, maintenance, and cleanliness Deliver and maintain a culture of outstanding customer service Engage customers by sharing product knowledge, including ingredients, benefits, and features Handle customer questions, concerns, and feedback with professionalism and care Lead shifts independently and support team members on the floor Assist with training, coaching, and development of staff Operate POS systems and handle cash transactions accurately (including overrides, safe counts, and till reconciliation) Maintain merchandising standards, including stocking, pricing, promotional displays, and floor sets Assist with freight processing, truck unloading, and inventory management Ensure compliance with company policies, safety procedures, and loss prevention practices Use store technology (computers, handheld devices, scanners, etc.) effectively Support the Store Manager with additional tasks and special projects as needed Qualifications At least 1 year of customer service experience; cash handling experience preferred High school diploma or GED required Must be at least 18 years old Strong communication and customer engagement skills Ability to work independently and lead a team Comfortable using Microsoft Office and retail technology systems Strong critical thinking and problem-solving skills Passion for learning, training, and team development Additional Requirements Ability to operate equipment such as pallet jacks and forklifts (or willingness to learn) Comfortable working in varying conditions, including stockrooms and outdoor elements as needed Flexible schedule with the ability to work evenings, weekends, and holidays Physical Requirements Ability to stand and walk for extended periods Frequent use of hands for handling products and equipment Ability to lift up to 50 pounds regularly Capable of bending, climbing, and reaching as needed Competitive wages Day, evening, and weekend schedules Tuition Assistance for eligible employees Health and Welfare insurances 401(k) savings plan with company match Employee referral bonus Internship program *E-Verify:* Gertens participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Gertens Family of Businesses is an Equal Employment Opportunity Employer. #J-18808-Ljbffr