IT Field Support Technician

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. We are the fastest growing mental health practice group in the country and are building a dedicated team to support our mission. Company Overview LifeStance Health values belonging, empathy, courage, and teamwork. We provide a supportive environment where people can perform their best and make a meaningful impact. Position Summary We are looking for a detail‑oriented and customer‑focused IT Support Technician to join our IT team. The successful candidate will provide technical support to end‑users, resolve IT incidents and service requests, and ensure smooth operation of hardware, software, and network systems. Duties & Responsibilities Provide first- and second-level technical support to users via phone, e‑mail, chat, and in‑person Troubleshoot hardware, software, and networking issues on Windows and/or macOS systems Configure and install workstations, laptops, printers, mobile devices, and other IT equipment Manage user accounts and permissions in Active Directory, Microsoft 365, and other systems Document all incidents, requests, and solutions in the ticketing system (e.g., ServiceNow, Jira, Zendesk) Assist with onboarding and offboarding tasks, including setup and decommissioning of user devices Monitor system performance and, if necessary, escalet to senior IT staff or vendors Maintain inventory of IT assets and track hardware/software assignments Support video conferencing tools (Zoom, Microsoft Teams, Google Meet) and AV equipment Contribute to knowledge‑base articles and technical documentation Education and Experience High School Diploma or equivalent experience in a similar role 1–3 years of experience in a technical support or help‑desk role Solid understanding of desktop operating systems (Windows 10/11, macOS), Microsoft 365, and basic networking Experience with Active Directory, Exchange, VPNs, and remote‑access tools (e.g., TeamViewer, RDP) Excellent troubleshooting, analytical, and communication skills Ability to prioritize and manage multiple tasks in a fast‑paced environment Strong customer‑service orientation and a proactive approach to solving problems Preferred Skills IT certifications such as CompTIA A+, Network+, Microsoft MCP, or similar Experience with ITIL processes, service‑desk metrics, and ticketing systems (ServiceNow, Zendesk, ManageEngine) Familiarity with endpoint‑management tools (Intune, SCCM, JAMF) Knowledge of cloud platforms and SaaS applications Physical Requirements The employee must be able to sit, stand, bend, talk, hear, walk, and lift or move objects up to 75 pounds. Specific vision abilities required include close vision, distance vision, colour vision, peripheral vision, depth perception, and the ability to adjust focus. Accommodation Statement LifeStance Health complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the application or interview process or to perform essential job functions, please contact our Human Resources Team at View email address on click.appcast.io. Benefits Medical, dental, vision, AD&D, short‑ and long‑term disability, and life insurance; 401k retirement savings with employer match; paid parental leave; paid time off; holiday pay; and an Employee Assistance Program. Equal Employment Opportunity LifeStance Health is an equal‑opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all employees. #J-18808-Ljbffr