Front Desk/Call Center Specialist - Per Diem-Float - 139668

#139668 Front Desk/Call Center Specialist - Per Diem-Float Filing Deadline: Fri 5/22/2026

DESCRIPTION

Under supervision, the Call Center Specialist is responsible for customer service, registration, appointment scheduling and insurance verification. Typical duties include answering multi‑line incoming customer calls, completing online registration, scheduling appointments and securing authorization for scheduled services. Operate CRT to gain and input information. Other related duties as assigned. Interviews patients via telephone to obtain demographic and financial information necessary to secure patient account. Verifies insurance eligibility for outpatient services on all Third‑Party Payers by utilizing various automated eligibility systems. Operates EPIC system to gain and input information; in addition, responsible for clearly and effectively relaying medical messages to patient/clinic staff. Advises patient of clinic deposit requirements based upon UCSD Medical Group Financial Policy. Other related duties as assigned, that could include ambulatory float assignments front desk and call center.

MINIMUM QUALIFICATIONS

Three (3) years of customer service experience. Experience with registration, appointment scheduling & insurance verification. Proficient computer skills and be able to work between multiple systems during calls. Excellent communication skills with the ability to communicate clearly both verbally and in writing. Ability to work in an interactive environment and possess excellent customer service skills both in person and over phone. Strong organizational skills with the ability to set priorities, handle deadlines and manage conflicting demands with limited supervision. Proven problem‑solving ability by using good judgment by applying these skills to assist customers and ensure customers' expectations are met.

PREFERRED QUALIFICATIONS

One (1) year of EPIC & Cadence experience, or equivalent system. Call Center experience. Medical Assisting Experience.

SPECIAL CONDITIONS

Must be able to work various hours and locations based on business needs. Per Diem shift requirement is an average of 3 shifts per week. Must be available every other weekend per 4‑week schedule and a minimum of 1 holiday. This is subject to change based on individual department needs. Employment is subject to a criminal background check and pre‑employment physical.

PAY INFORMATION

Annual Full Pay Range: $72,328 - $72,328 (will be prorated if the appointment percentage is less than 100%) Hourly Equivalent: $34.64 - $34.64 Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable). Compliance If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements. If applicable, life‑support certifications (BLS, NRP, ACLS, etc.) must include hands‑on practice and in‑person skills assessment; online‑only certification is not acceptable.

EEO STATEMENT

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

MISCONDUCT DISCLOSURE REQUIREMENT

As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer. “Misconduct” means any violation of the policies governing employee conduct at the applicant’s previous place of employment, including, but not limited to, violations of policies prohibiting sexual harassment, sexual assault, or other forms of harassment, or discrimination, as defined by the employer. For reference, below are UC’s policies addressing some forms of misconduct: UC Sexual Violence and Sexual Harassment Policy UC Anti-Discrimination Policy Abusive Conduct in the Workplace #J-18808-Ljbffr University of California San Diego