Client Services Senior Project Manager

Senior Client Services Project Manager

At Epiq, your work contributes to complex, global legal outcomes. You'll join a values-driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise-wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that's recognized externally. Enabled by modern platforms and AI, you'll do the most meaningful work of your career and see your impact at scale.

Job Summary:

The Senior Client Services Project Manager (SPM) leads high-impact, client-facing projects and oversees strategic client relationships. This role is responsible for managing complex project portfolios, mentoring project teams, and driving operational and process excellence. The Senior PM requires advanced leadership, cross-functional collaboration, and deep expertise in legal operations and project delivery.

Essential Job Responsibilities

Project Leadership & Execution:

• Lead the full project lifecyclefrom strategic planning through deliveryensuring alignment with client objectives, internal standards, and resource optimization.

• Translate complex client and court requirements into scalable project plans, applying advanced problem-solving to deliver sustainable outcomes.

Client Relationship Management:

• Own the service delivery relationship for strategic client accounts, ensuring proactive communication, issue resolution, and sustained satisfaction.
• Represent Client Services in high-level consultative discussions with clients and internal stakeholders to influence decisions and align on evolving needs.

Team Leadership & Mentorship:

• Provide direct supervision, coaching, performance management, and professional development for assigned Project Managers and team members.
• Conduct performance evaluations, provide ongoing feedback, and address employee performance concerns in accordance with company policies.
• Champion collaboration across departments such as data, legal, analytics, and operations to ensure seamless execution and integrated service delivery.
• Participate in enterprise-wide strategic initiatives and contribute to the development of global best practices.

Process Improvement:

• Oversee quality assurance outcomes and departmental processes to ensure accuracy, SLA compliance, and stakeholder satisfaction.
• Lead root cause analysis and enterprise-level process improvement initiatives, contributing to the evolution of best practices and SOPs.

Financial Oversight:

• Drive project forecasting, financial stewardship, and resource planning to ensure operational efficiency and fiscal accountability.
• Oversee data workflows, reporting, and billing accuracy while leveraging tools and technologies to promote innovation and adaptability.

Qualifications & Characteristics

Required Qualifications

• 7+ years of project management experience.
• For External Candidates - At least 3+ years of legal admin, paralegal, compliance, settlement experience preferred.
• Bachelor's or advanced degree in Legal Studies, Business Administration, or a related field (or equivalent experience) preferred.
• Proven success leading complex, multi-stakeholder projects and managing strategic client relationships.
• Proficiency in Microsoft Office and project management platforms.
• Experience mentoring and developing project teams.
• Expertise in data workflows, document review processes, and legal technology

The Compensation range for this role is $120,000.00 to $135,000.00 USD annually and may be eligible for an annual bonus.

Your specific salary will be determined based on several factors:

• Location-based market rate for the role
• Your abilities in relation to the job specification
• Performance during screening and interview
• Pay parity with the wider team in the considered location

Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.

Epiq Leadership Compass

Builds Talented Teams

• Focus on employee engagement
• Build a strong talent pipeline

Fosters Relationships & Collaboration

• Build trust-based partnerships
• Nurture long-term relationships
• Remove collaboration barriers
• Celebrate cross-team success

Engages & Influences

• Use storytelling to build buy-in
• Align communication with organizational goals
• Guild alignment through strong engagement

Maximizes Performance

• Use data to identify improvement opportunities
• Make informed decisions
• Align team goals with boarder strategy
• Empower teams to manage their own goals
• Translate vision into clear priorities
• Prepare for disruptions with strong change management

Achieves Operational Success

• Improve workflows for team efficiency
• Use clear documentation and expectations
• Resolve issues quickly using data and feedback

It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.