Wellness Floor Associate

Job Description

Job Description

Job Title: Wellness Floor Coordinator / Attendant

The Wellness Floor Coordinator is responsible for creating a welcoming and safe environment in the Wellness Center. This role supports members and guests by providing basic equipment guidance, maintaining cleanliness, and ensuring adherence to safety policies.

Essential Functions

• Greet and engage members and guests in a friendly, professional manner 
• Provide basic orientation to fitness equipment and wellness center layout 
• Monitor the wellness floor to ensure safe and appropriate use of equipment 
• Enforce wellness center policies, including age guidelines and safety standards 
• Maintain cleanliness of equipment and workout areas throughout shift 
• Conduct regular walkthroughs to identify and report maintenance or safety concerns 
• Respond appropriately to incidents and seek support when needed 
• Assist in promoting wellness programs, classes, and services as appropriate 

YMCA Competencies

Mission & Community Oriented
Demonstrates YMCA values and provides a welcoming environment for all members.

People Oriented
Builds positive relationships and communicates effectively with members and staff.

Results Oriented
Supports a safe, clean, and positive member experience.

Personal Development Oriented
Shows willingness to learn and grow in the role.

Qualifications

• Friendly, approachable, and customer service–focused 
• Basic understanding of fitness equipment preferred (training provided) 
• Ability to communicate with individuals of all ages and abilities 
• CPR/AED certification required within 30 days of hire 
• Must be reliable and able to work independently 

Physical Demands

• Ability to stand and walk for extended periods 
• Ability to lift light equipment and assist with basic setup/cleaning 
• Ability to respond quickly in emergency situations

The YMCA Southcoast is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran's status.