Collections Supervisor

Collections Supervisor

Team members are at the core of who we are; living our core values of making a difference, doing the right thing, making it easy, being caring, being friendly, nice, and respectful, and taking ownership. Perhaps Royal is the change you're looking for. Royal Credit Union is looking for caring, energetic team members who want to create a positive impact in the lives of our Members. Is this you? If so, let us know by submitting an application!

Do you have a passion for leadership and a strong background in collections and credit risk management? Become a Collections Supervisor at Royal Credit Union! In this role, you'll lead and develop a high-performing team, drive process improvements, and provide valuable insights that support our Members and strengthen our organization.

Why Royal?

• Member and Community Focused: We are dedicated to making a positive impact on our Members and the communities we serve, going beyond financial services to enrich lives and foster growth.
• Supportive Environment: Join a collaborative, values-driven workplace that is always evolving. We support each other and work together to achieve our goals.
• Professional Growth: We offer numerous opportunities for training and advancement, helping you continuously develop and advance your skills.
• Empowerment: We empower our team members to make decisions and drive initiatives that help our Members achieve their financial goals. Your ideas and contributions are valued and encouraged.
• Community Involvement: Engage with your local community through various initiatives and events, making a tangible difference where you live and work. Be part of something bigger.

What You'll Do:

Supervise and lead an assigned team of Collections Representatives and Collections Support Specialists. Assist the Collections Manager and/or VP -Credit Risk Management with the management and overall operations of the Collections Department. This includes serving as leader, coach and direct supervisor of Collections Representatives and Collections Support Specialists. Work collaboratively on overall process, procedures, systems, and compliance. This individual should provide solution-oriented service to internal and external customers for the benefit of Royal Credit Union and its Members. This role also provides insight, forecasting, and analysis of trends and causes to Team Members and supervisors through strong written and verbal communication skills.

Our Commitment To You:

• Compensation: $75,400-$86,700 (candidates with significant related experience may be higher)
• Benefits: Royal is proud to take care of our team members and their families! In addition to our comprehensive medical, dental, and vision insurance plans, Royal offers a 5% 401k employer match, paid family and sick leave, vacation and sick time accruals, childcare reimbursement, tuition and student loan debt assistance, pet insurance, and much more!

What's Needed For This Position:

• Associate's Degree in Finance, Business Administration, Economics or comparable/equivalent collection work experience
• Two (2) years Consumer and real estate debt collection, default loss mitigation, collateral repossession or foreclosure of real estate or equivalent experience
• Two (2) years Leadership experience
• Certified CU Financial Counselor (CCUFC) within 1-1/2 years and must be bondable

Key Skills & Competencies:

• Strong leadership and coaching abilities, including setting performance expectations, providing feedback, and developing team members through structured growth plans and mentorship
• Advanced knowledge of collections practices, including default mortgage servicing, investor/insurer guidelines, and applicable state and federal collection laws
• Analytical and strategic thinking skills with the ability to assess trends, forecast delinquency and losses, and recommend data-driven improvements
• Effective communication and relationship-building skills, with the ability to collaborate cross-functionally and handle complex member situations professionally
• Technical proficiency and adaptability, including experience using Microsoft Office and quickly learning new systems and digital tools to improve efficiencies

We'd Love To See:

• Bachelor's Degree in Finance, Business Administration, Economics or comparable/equivalent collection work experience
• Previous Royal Credit Union experience

Work Schedule:

• This is a full-time, exempt level position. Hours will generally be Monday through Friday, 8:00 am - 5:00pm.
• This position is part of Royal's workplace flexibility program and has the ability to be hybrid (2 days remote, 3 days in office) after a few months of training and proficiency in the position.
• This position will work out of our Corporate Center located in Eau Claire, WI.

Training:

• Prior to starting a normal work schedule, new Royal team members must attend Foundation Training at our Corporate Center in Eau Claire, WI from 9:00am - 4:30pm on Monday and Tuesday during their first week of employment. Out of town learners will be reimbursed costs related to travel and lodging.
• Foundation Training covers fundamental information about Royal's culture and core values which sets the stage for team members to be successful within our organization.

Ready to make a positive impact? APPLY NOW if you are ready to take on this exciting challenge and become a part of the Royal Credit Union family!

We will be communicating with you by email and/or text on the status of your application. Please monitor your email inbox and junk folder for status updates and additional instructions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status or status as an individual with disability.