Wellness Guide - Greenwich

Sage + Sound Wellness Position

We are on a mission to create a simplified path for everyone to explore wellness in a way that meets their unique physical, mental, and spiritual needs. Located in the heart of Greenwich, Sage + Sound is a wellness destination that offers a variety of curated programming, products, and self-care services aimed to elevate one's well-being by enabling individuals to explore and simplify their own self-care routine while engaging with others who have the same goal.

We come to work every day because we enjoy working with each other and exemplify our core values in everything we do. These are our guiding principles that inform both why we work and how we work as a team. We believe:

• that wellness comes first for our team, our partners, and our clients.
• that each of us is inherently whole and capable of greatness.
• in a culture of kindness and respect.
• in assuming positive intent of others.
• that authenticity should be celebrated.
• that every individual's contribution is equally important.

What We're Looking For

We are looking for health and wellness enthusiasts who are passionate about delivering an exceptional guest experience to our customers. Whether you're a skincare junkie, daily meditator, self-care aficionado or you're as obsessed as we are with helping people explore ways to feel and function better each day, come join our team to help guide customers on their unique wellness journey! We currently have openings for part-time, full-time and lead/keyholder roles. Here are some of the qualities we look for in our people:

• "Good days" people – relentlessly positive, service-minded and always looking for ways to make someone's day better.
• Confident communicators – you know customer service (like wellness) isn't one-size-fits-all. You make things easy and enjoyable for our guests and contribute to an overall experience that they will crave returning to.
• Emotional intelligence – you love getting to know people and helping them explore and discover products, classes, services and routines that will make them feel good. You care about your customers, understand the importance of empathy and know how to respond to customers based upon their needs.
• Problem Solvers – you enjoy a good challenge, can effectively navigate through change, and love being a part of the solution. You take pride in your work and take ownership in all your tasks.

What You Will Do

• Participate (daily store meetings and product/online education) in order to provide optimal customer service.
• Welcome guests into the store and provide an exceptional customer service experience from start to finish.
• Introduce guests to our products and services and make recommendations by following Sage + Sound Customer Service steps.
• Educate and inform guests of the benefits of using our products and services and provide demonstrations when necessary.
• Book service appointments and check guests in and out for service appointments and/or classes.
• Transact POS sales accurately and maintain reporting as necessary and assisting and offering guidance to fellow Wellness Guides when necessary.
• Work in back-of-house to receive inventory shipments and keep stock neat and organized.
• Support the planning and execution of in-store special events.
• Participate in daily store operations and maintenance including light cleaning, trash, organizing stock, etc.
• Lead the store in the absence of a Lead / AGM / GM to include customer service and store maintenance (interior and exterior).
• Participate in learning and development activities.

About You

• Retail or hospitality experience a plus, but not required.
• Beauty / wellness experience a plus, but not required.
• Shopify experience preferred, but not required.
• MindBody experience preferred, but not required.
• Possess strong sales skills.
• Willingness to give and receive feedback on improving the store environment and customer service.
• A can-do attitude and the willingness to own every challenge and roll up your sleeves as needed.
• A team player and self-starter who thrives working in an ambiguous, fast paced environment.
• Available to work a flexible schedule including evenings and weekends.

What We Offer

• Competitive hourly rates
• Medical benefits (for full-time employees)
• Paid Sick leave
• Generous Employee Discount on select products and services

Sage + Sound provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.