Street Outreach Navigator

Street Outreach Navigator (Community Developer 1G)

Come join our team! Prince George's County Government provides a dynamic and inclusive workplace where employees can thrive, learn, and grow across its 30 diverse agencies, all dedicated to serving the County's residents with essential resources and services. Nestled just minutes away from Washington, DC, Prince George's County combines urban vibrancy with serene surroundings, offering an ideal setting to live, work, and enjoy life. Applicant Limit Notice: Please be advised that applications for this position will be capped at a maximum of 100 submissions. Once this threshold has been reached, the posting will close, and no further applications will be accepted. We encourage interested candidates to apply promptly to ensure consideration. This position is limited term grant funded (LTGF). Positions designated as limited-term grant-funded are temporary in nature and the employment period is contingent upon the grant's continued funding availability. This position does offer benefits.

The Prince George's County Department of Social Services is currently seeking qualified applicants to fill a Street Outreach Navigator (Community Developer 1G) position grade G18 within its Homeless Services Division. About the Position The contractor shall serve as the Street Outreach will operate within expected, evidence-based framework, including the Housing First, Trauma Informed care, Strengths Based Interaction, Motivational Interviewing, and Person-Centered communication. The navigator will be expected to perform their duties according to the Platinum Rule: treating all persons the way those persons want to be treated. Respect for the essential dignity of all persons will be expected in all their interactions at all times.

About The Agency The Prince George's County Department of Social Services (PGCDSS) is the primary human services provider in the county, operating as a local agency of the Maryland Department of Human Services. The Department provides opportunities for eligible residents to become independent, responsible, and stable members of the community through public benefit assistance programs. The Department also provides direct support for the safety, permanency, and well-being of children and vulnerable adults living in the county, investigating and addressing instances of suspected abuse or neglect. The work of PGCDSS is done in an effort to build stronger communities, one family at a time.

Examples of Work

• Conduct outreach into all parts of Prince George's County, according to the Street Outreach plan enunciated by the Street Outreach Program Manager.
• Meet with individuals who may be unsheltered and, if they are found to be unsheltered resident of Prince George's County, conduct a Street Outreach intake by completing necessary forms and assessment tools, if possible.
• Receive referrals about individuals who may be unsheltered, follow up with the individual within 24 hours and with the referring individual within 48 hours.
• Work with clients to identify barriers to emergency shelter or supportive housing and to overcome those barriers in an expeditious manner.
• Refer clients for Emergency Shelter through the Homeless Hotline or for Supportive Housing through Coordinated Entry, including completing necessary applications and documentation (Verification of Chronic Homelessness, Verification of Homeless Status, etc.) and facilitating a warm handoff as needed.
• Work with clients to identify needed mainstream services and assist in navigating the application process, including facilitating a warm handoff to other service providers as needed.
• Meet with Street Outreach clients regularly (at least once per month, or once every two weeks for veterans) and perform the core street outreach tasks of harm mitigation, trust building, assessment & referral, and case management.
• Complete required service information in HMIS and document all contacts with or about Street Outreach clients in HMIS or the Street Outreach Contact Log within 24 hours of contact.
• Maintain updated client information in the By Name List of the Coordinated Entry Homeless Registry
• Collaborate and coordinate with other agencies and organizations which serve the needs our clients.
• Meet record keeping and reporting requirements in accordance with CoC funding sources.
• Constantly work to improve processes and procedures to better serve our clients.
• Other duties as assigned.

Qualifications

Minimum Qualifications:

• Bachelor's Degree from an accredited college or university in Business or Public Administration, Social Service, Sociology, Psychology, or a closely related field.
• Responsible work experience which includes coordination of group activities, preferably including work with disadvantaged individuals.
• Must possess and maintain a valid Class C driver's license.

An equivalent combination of education, experience and training which provides the required knowledge, skills and abilities may be considered.

Preferred Qualifications:

• Experience leading or working in a large and high paced urban/suburban Human Services Agency.
• Lived experience.
• Excellent written and oral communication skills.
• Superior customer service.
• Ability to work well under pressure.
• Ability to excel in a team environment.
• Ability to lift 40 lbs.
• Ability to lead, inspire, motivate subordinate staff or volunteers, and delegate responsibility to them as appropriate.
• Ability to work effectively as a team member.
• Ability to work effectively with diverse population or their group representatives.

EACH APPLICATION MUST INCLUDE INFORMATION THAT CLEARLY DEMONSTRATES THE ABOVE QUALIFICATIONS FOR THIS POSITION.

Additional Information

Salary Range Transparency: The salary range listed in this announcement reflects the offer range for this position. Offers made within this range are based on qualifications, experience, and internal equity. Tentative Interview Dates: September 14, 2026. Please note that interview dates are subject to change and only selected candidates will receive confirmation and additional details. Job Location: 425 Brightseat Rd, Landover, MD 20785 Conditions of Employment: Upon selection, the candidate must (where applicable): Meet all training and performance standards and demonstrate proficiency as required by the agency. Wear and use agency protective apparel and equipment in the performance of their assigned duties. Successfully pass preemployment checks which may include reference checks, background investigations, and drug screenings. Be willing and able to serve as an essential employee. Essential employees are expected to report during standard or non-standard hours as operations necessitate, or during emergencies. Essential employees are expected to report or remain at work when other County employees are granted Administrative Leave.

ONLY ONLINE APPLICATIONS WILL BE ACCEPTED Eligibility to Work: Under the Immigration Reform and Control Act of 1986, an employer is required to hire only U.S. citizens and lawfully authorized alien workers. Applicants who are selected for employment will be required to provide and verify authorization to work in the United States without sponsorship. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S., only after an offer has been accepted and the Form I-9 is completed. For information on E-Verify, or if you believe the County has violated its E-Verify responsibilities, please contact the Department of Homeland Security (DHS) at View phone number on click.appcast.io or visit their website at dhs.gov/E-Verify .

INTERNAL APPLICANTS: If you are a current Prince George's County Government employee and seeking a promotion, in accordance with Section 16-200 of the Personnel Law, you have the right to appeal a rejection rating within five (5) working days of receiving a rejection notice. Union employees should refer to their respective collective bargaining agreement and/or union representative for their grievance procedure.

Prince George's County Government is an Equal Opportunity/Affirmative Action Employer Committed to Diversity and Inclusion in the Workplace

Benefits

General Plan Information: The Prince George's County benefits plan year is from January 1 to December 31. A spouse (to include a same sex spouse) can be added to the health benefit plans. A marriage certificate and social security number is required to add a spouse. Children under the age of 26 are eligible for coverage under the health benefit plans. This includes stepchildren and children of the same-sex spouse. A birth certificate(s) and social security number(s) is required to add a child(ren). If you are only adding the stepchildren or child(ren) of a same-sex spouse, you will need to submit a marriage certificate. You will also need to submit the birth certificate of the child(ren) and your spouse must be listed as a parent. The premiums for health benefits are deducted on a pre-tax basis with the exception of Long-Term Disability, Extra Life Insurance and Voluntary Benefits (Short-Term Disability, Whole Life Insurance, Critical Illness, Accident Insurance, Cancer Indemnity, Hospital Indemnity Protection, Accident Indem