System Nursing Call Center Manager- Pediatric Care Triage

divh2System Nursing Call Center Manager- Pediatric Care Triage/h2pOur leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our Nursing- Call Center System leadership team in the role of System Nursing Call Center Manager./ppOversees the daily operations of patient care and resources, specifically related to triage nursing, medication management, and clinical referral review in the statewide systemized nursing call center. Aligns administrative strategy with frontline delivery by overseeing clinical workflows and resource management for service-line-specific PODs. Provides seamless continuity for patients across the state while ensuring the highest standards of safety, accuracy, and efficiency. Manages a team of remote direct reports while adapting to the specific accountability needs of the program to optimize both the patient and provider experience./ppAs the Clinical Nurse Manager for our General Pediatrics Triage team, you will serve as a vital leadership link between high-level operational strategy and front-line pediatric patient advocacy within the Systemized Nursing Call Center. This role demands a sophisticated blend of analytical and interpersonal skills to manage the daily operations of a remote nursing workgroup, ensuring that resource utilization remains balanced with the delivery of expert, age-appropriate care rooted in life-span growth and developmental principles for our pediatric population. You will be responsible for fostering a collaborative team environment, applying personnel policies with consistency, and utilizing your clinical expertise to guide nurses through pediatric triage scenarios while meeting rigorous organizational objectives. Success in this position is defined by your ability to lead a high-performing remote team that prioritizes seamless communication, clinical precision, and exceptional family-centered service in every tele-health interaction./ppThis is a hybrid role Monday-Friday day shift with occasional onsite expectations. Ideal candidates will have both previous leadership and pediatric experience./ppKey Relationships/ppReports to: System Nursing Call Center Director/ppDirect Reports: 10-12/ppKey Relationships: Pediatrics/ppCandidate Qualifications/pulliBachelors Degree is required. Masters Degree is preferred./liliRequires 4-6 years of relevant experience./liliRequires an active Registered Nurse (RN) license in the state of Indiana or an active Nurse Licensure Compact (NLC) RN License./liliRequires that the RN has graduated from a nationally accredited nursing program./liliRequires Basic Life Support certification through the AHA. Candidate will need to complete quarterly RQI on-site to retain active BLS status./liliOther Advanced Life Support certifications may be required per unit/department specialty according to patient care policies./liliRequires completion of Clinical Specialty Professional Certification within 1 year upon meeting eligibility requirements./liliRequires knowledge in business applications./liliRequires the ability to plan and manage the utilization of resources./liliRequires knowledge of the principles of growth and development over the life span./liliRequires knowledge and skills necessary to provide care appropriate to the age and development levels of the patients served./liliRequires the ability to facilitate and lead work groups./liliRequires the ability to apply the organization personnel policies and procedures./liliRequires the ability to promote teamwork and build effective relationships./liliRequires the ability to take initiative and meet objectives./li/ulpIndiana University Health is unlike any other healthcare system and were looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indianas largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nations healthiest states./ppIU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals and $8.64 billion in operating revenue. The systems programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplants have received national recognition for quality patient care. IU Health, in partnership with the Indiana University School of Medicine, bring together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana./ppIndiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status./p/div