Area Manager, Fulfillment Operations

Job Description

Job Description

As a member of the ShipBob Team, you will... 

• Grow with an Ownership Mindset : We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and for your own professional growth. If you're ready to do the most meaningful work of your career, this is the place. 
• Collaborate with Peers and Leaders Alike:  At ShipBob, leaders are accessible; feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help when needed. We hold each other to high standards because we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing. 
• Experience a High-Performance Culture and Clear Purpose:  We are results-driven and clear about what that means: our goals are specific, accountability is shared, and every team member can see how their work connects to our mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward. 

Location: 400 Smoke Tree Plz, North Aurora, IL 60542

Schedule:  Two shifts open: Monday - Friday 6am-4pm OR Monday - Friday 3:30pm-1am

Role Description:

The Replenishment Area Manager is responsible for overseeing all replenishment activities within the fulfillment center to ensure inventory is accurately and efficiently moved from reserve storage locations to pick faces. This role drives safety, quality, productivity, inventory accuracy, and associate engagement while supporting daily operational goals and customer service expectations. This role reports to the Senior Operations Manager, Fulfillment Operations, who also serves as the backup for this role. 

What you'll do:

Operational Execution  

• Oversee daily replenishment operations to ensure inventory is available in pick locations to support customer order fulfillment and service-level commitments. 
• Monitor replenishment queues, worklists, and inventory shortages to ensure timely and accurate execution of replenishment tasks. 
• Manage labor allocation and workflow prioritization based on volume forecasts, order demand, and operational needs. 
• Partner closely with Inbound, Picking, Inventory Control (ICQA), and Problem Solve teams to identify and resolve inventory issues that may impact fulfillment. 
• Drive performance against key operational metrics, including replenishment completion rates, location fill rates, productivity, quality, and inventory accuracy. 
• Escalate risks and capacity constraints proactively while implementing corrective actions to minimize disruptions. 
• Ensure replenishment tasks are completed in accordance with standard work, process controls, and quality requirements. 
• Support peak operations through effective staffing, cross-training, and workload balancing across shifts. 
• Identify process improvement opportunities to increase efficiency, reduce replenishment defects, and improve overall operational flow. 
• Maintain clear communication with leadership and support teams regarding operational performance, priorities, risks, and action plans. 
• Supervises daily workflows to ensure products are handled and stored correctly in accordance with defined safety and quality procedures. Maintains compliance with hygiene and contamination control standards and promotes a culture of accountability among associates. 
• Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.

Inventory Management  

• Ensure accurate inventory movements and location integrity. 
• Resolve replenishment exceptions, shortages, and inventory discrepancies. 
• Identify root causes and implement corrective actions. 

People Leadership  

• Manage, coach, and develop Leads, Clerks, and Associates. 
• Set daily priorities and performance expectations. 
• Support cross-training, engagement, and accountability. 

Performance Management  

• Track key metrics including replenishment completion, productivity, inventory accuracy, labor utilization, safety, and backlog. 
• Drive continuous improvement and corrective actions to close performance gaps. 

Stakeholder Management  

• Collaborate with Operations, ICQA, Inbound, and Support teams. 
• Communicate operational risks, staffing needs, and inventory concerns. 
• Escalate issues and provide timely updates on action plans. 
• Additional duties and responsibilities as necessary. 

What you'll bring to the table:

• 2+ years of leadership experience in warehouse, fulfillment, or logistics operations. 
• Working knowledge of inventory management and replenishment processes. 
• Experience leading teams in a fast-paced environment. 
• Excellent analytical, communication, and problem-solving skills. 
• Proficient with WMS and operational reporting tools. 
• Must be willing to work rotating shifts and non-traditional hours as needed to support business operations. 
• Ability to lift up to 50 lbs without restriction. 
• Able to stand and walk continuously during and up to a 8-10 hr shift. 
• Able to bend, stoop, reach above, and push/pull frequently. 

Perks & Benefits:

• Medical, Dental, Vision & Basic Life Insurance 
• Paid Maternity/Parental Leave Program 
• Paid Holidays & Flexible Time Off Program 
• Paid Sick Leave
• Wellness Days (1 day/quarter) 
• 401K Match
• Comprehensive Benefits Package >>>
• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) 

ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. We are targeting a salary range of $70,000 - $75,000 for this role. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company's policies. 

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. 

About You:  

Building the world's leading full-stack fulfillment platform is challenging work. The problems we solve are complex, the pace is fast, and the bar is high. That means ShipBob's environment isn't the right fit for everyone, and that's okay. If you are ready to take ownership, push boundaries, and grow alongside a team that genuinely supports each other, we would love to hear from you. 

Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (

About Us:

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob's proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob's dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. 

At ShipBob, every full-time employee gets access to our best-in-class AI and productivity tools from Day 1 at no cost. This isn't a pilot or a perk for select teams. It's standard for everyone. We believe innovation isn't owned by one department. Whether you're in Talent, Operations, Finance, Engineering, or Customer Success, we expect you to ask: how can this be done better, faster, or smarter? These tools are our investment in your ability to find those answers.

Use of AI-Assisted Tools During Recruitment

We may use AI-assisted tools during the recruitment process to support administrative functions such as transcribing interviews, generating summaries or notes, organizing interview feedback, facilitating candidate