IT Support Specialist

IT Support Specialist

The IT Support Specialist provides frontline technical support for the corporate office and nearby plants, quarries, shops, and job sites. This role delivers both in-person and remote assistance to end users and supports ESS's strategic initiatives. The Specialist ensure reliable technology operations, consistent customer service, and accurate documentation.

Key Responsibilities:

• Provide in-person support for end users in the office, nearby plants, quarries, shops job sites, and remote support across all locations.
• Respond to incidents and service requests in a timely, professional manner.
• Document troubleshooting and resolutions within the service management system.
• Prepare and deploy hardware for new hires; set up accounts and required access.
• Retrieve hardware and ensure proper deactivation during offboarding.
• Maintain accurate asset records in ITAM solution, updating entries in real time.
• Assist with inventory audits, hardware lifecycle tasks, and device tracking.
• Collaborate with other IT team members to support field operations and remote users.
• Support job sites and field personnel with technology needs, traveling locally as required.
• Follow established SOPs, runbooks, and IT processes.
• Create or update documentation and knowledge base articles to support consistency.
• Participate in IT rollouts, upgrades, and standardization initiatives.
• Identify recurring issues and escalate appropriately to support problem management.
• Stay up to date on emerging IT technologies and trends in the construction industry.
• Other duties as assigned.

Qualifications:

• 2+ years of IT Support or help desk experience.
• Strong understanding Windows OS, Microsoft 365, hardware, and basic networking.
• Ability to communicate clearly with both technical and non-technical users.
• Strong customer service, problem solving, and prioritization skills.
• Associate's degree in computer science, IT, or a related field preferred.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities