Dispatcher

Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process.

Job Category:
University Staff

Employment Type:
Regular

Job Profile:
Customer Svcs Rep

Job Summary:

The Dispatcher role is part of the Department of Transportation Services within the Division of Facilities Planning & Management (FP&M). Transportation Services is responsible for the coordination and administration of all transportation-related services for the UW campus community. The primary functions of Transportation Services include the sale/management of parking permits, special event coordination, maintenance and enforcement, construction coordination, lot and booth operations, citation payments and appeals, information technology, financial, transportation planning, and development of multimodal options.

The Dispatcher plays a great role in Transportation Services' success. This role will be assisting permit holders and campus visitors by responding to inquiries related to parking through the intercom, two-way radio, and computer platform, providing clear, professional, and efficient service with every interaction. The Dispatcher will also collaborate with key campus partners, including UWPD, Special Events, and Field Services, to ensure smooth and safe transportation operations across campus, occasionally. In addition, the position will participate in ongoing training and professional development opportunities designed to support career growth and strengthen operational expertise.

If you have a positive outlook, strong customer-service skills, with a dependable, can-do approach, and are available to work Monday through Friday, second shift, we invite you to join our supportive and enthusiastic team.

Ongoing/Renewable

Full-Time: 100% FTE

Hours generally scheduled Monday through Friday from 2:00PM to 10:30PM. Occasional nights, weekends and holidays may be required for this position.


Key Job Responsibilities:

• Monitors and responds to traffic flow with a high level working knowledge of T2 parking systems to spontaneously resolve lot traffic issues

• Troubleshoots and resolves issues in a timely and professional manner

• Monitors and maintains work areas and supplies to meet customer and operational needs

• Guides and trains staff and student workers

• Organizes, distributes, and maintains relevant work unit procedures, polices, and updates to ensure accuracy and relevancy of delivered information

• Provides exceptional service, answers questions, or provides information in a specific subject area to (internal, external) (customers, donors, stakeholders) based on set material or standards

• Processes customer transactions and may take payments following established policies and procedures

• Effectively complete NSF Collection Forms with required information for collection of parking fees, enforces NSF policies within the customer service standards.

• Coordinate/communicate with UWPD, Field Services, Enforcement, and outside vendors. This may include open/close parking facilities, return lots to normal operation, lot counts, etc. Troubleshoot gate errors repair.

Department:

Division of Facilities Planning & Management (FP&M), Transportation Services, Booth Services Operations

About the Division of Facilities Planning & Management (FP&M):

The Division of Facilities Planning & Management (FP&M) is a full-spectrum service organization that builds, maintains, and operates the physical environment of UW-Madison in the university's education, research, and outreach activities. We are responsible for everything from the building projects that change the face of campus to the flowers that beautify the grounds.

Find out more about our Division:

Compensation:

$23.00 per hour minimum

• Plus an additional $2.50 per hour for hours worked 6:00PM to 6:00AM
• Plus an additional $0.80 per hour for weekend hours worked
• Plus time and a half for hours worked on designated legal holidays

The minimum rate for this position is $23.00, but it is negotiable based on experience and qualifications.

This position offers a comprehensive benefits package, including generous paid time off, competitively priced health/dental/vision/life insurance, tax-advantaged savings accounts, and participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund.

For a summary of benefits, please see below for more information: University Staff Benefits Summary


Required Qualifications:

• Strong communication skills with the ability to convey information clearly and professionally
• Customer service experience with a diverse range of customers, including varying backgrounds, needs, and communication style
• Ability to work both independently and collaboratively in a fast-paced environment

Preferred Qualifications:

• Previous experience with two-way radio, intercom and phone communication with customers and staff
• Basic knowledge of Microsoft Suite

Education:

• High School Diploma or Equivalent; preferred

How to Apply:

To begin the application process, click the "Apply" button.

Please note, there is only one attachment field. You must upload all of your documents in the attachment field, either as one combined document, or separate documents.

We are eager to learn more about how your experience may align with this position.


The following is required for your application to be considered complete:

• A cover letter describing how your experience relates to the listed required and preferred job qualifications.

• A resume detailing your educational and professional background.

The search committee will review all application materials after the posted deadline.

This position has been identified as a Campus Security Authority (CSA). The Clery Act defines a Campus Security Authority any individual(s) who have responsibility for campus security, but who do not constitute a campus police department or security department.


We will notify selected applicants to participate further in the selection process directly. References will be requested of final candidates. All applicants will be notified after the search is complete and a candidate has been selected.

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without need of employer sponsorship) on or before the effective date of appointment.


Contact Information:

Passion Malotky, View phone number on click.appcast.io, View email address on click.appcast.io

Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.


Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

The University of Wisconsin-Madison is an Equal Opportunity Employer.

Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgrounds and encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, visit the Human Resources Workplace Poster website.

To request a disability or pregnancy-related accommodation for any step in the hiring process (e.g., application, interview, pre-employment testing, etc.), please contact the Divisional Disability Representative (DDR) in the division you are applying to. Please make your request as soon as possible to help the university respond most effectively to you.

Employment may require a criminal background check. It may also require your references to answer questions regarding misconduct, including sexual violence and sexual harassment.


The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).


The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.