Product Specialist

The Product Execution Specialist plays a pivotal role within the commercial support organization, serving as a primary liaison between the organization and its customers. This position is accountable for delivering flawless execution and service throughout the customer lifecycle from early package development through production and launch. The ideal candidate is a highly organized, customer‑centric professional who demonstrates strong project management capabilities, a proactive sense of urgency, and the ability to perform effectively in a fast‑paced, high‑pressure environment. Acting as a natural customer advocate, the Product Execution Specialist ensures timelines, specifications, and commitments are met while fostering trusted, long‑term customer relationships. This role works cross‑functionally with internal teams including Sales, Operations, Design, Engineering, Quality, Purchasing, Accounting, and Innovation—as well as with customer stakeholders, to drive alignment, execution, and successful outcomes. Key Responsibilities Partner closely with sales executives and sales management to support new business acquisition by facilitating seamless communication between customers and operational teams in the U.S. and China. Own the end‑to‑end execution of new opportunities, managing projects from package development through production and customer launch. Coordinate the ordering, development, execution, and customer approval of pre‑production samples, including packaging and decoration specifications. Manage customer onboarding processes, including completion of setup documentation and credit applications. Ensure flawless execution of first‑run production orders by confirming schedules and actively monitoring production and shipment milestones. Cross‑Functional Collaboration Operations: project planning, launch readiness, and milestone tracking. Purchasing: item costing, pricing validation, and order tracking. Quality: issue resolution, corrective action tracking, and customer responses. Engineering: technical guidance and packaging solution development. Creative: artwork review and selection of decoration options. Accounting: customer setup, credit approvals, and deposits. Customer Success & Relationship Management Maintain frequent, proactive communication with customer stakeholders in purchasing, planning, marketing, product development, and logistics. Build and sustain strong, trusted relationships across customer organizations to ensure all requirements are met and exceeded. Provide timely order confirmations, status updates, and milestone communications. Prepare and deliver customer‑facing documentation, including quotations, price lists, item approval signoffs, open order reports, and other customized reports as needed. Anticipate risks, delays, or challenges and proactively collaborate with customers and internal teams to drive timely solutions, decisions, and approvals. Qualifications / Experience Bachelor’s degree in business, Marketing, or a related discipline from an accredited institution. Minimum of 3 years’ experience in B2B customer account support or client‑facing roles, preferably within consumer product design, manufacturing, or distribution environments. Demonstrated experience in product development or project management is strongly preferred. Experience within the beauty, skincare, or cosmetics industry is highly desirable. Engagement Terms W2 only. No C2C arrangements. Not able to sponsor work authorization now or in the future. No third‑party agencies or suppliers on this role. What nextSource Provides Healthcare Benefits including Medical, Prescription, Vision & Dental Coverage | United Healthcare Voluntary STD & LTD | New York Life 401(k) Retirement Planning | Fidelity Discount Program *You are Eligible to participate in the benefits program if you are considered a full‑time employee of nextSource, working at least 30 hours per week on a consistent basis. Your coverage will be effective on the 1st of the month following 60 days of employment. nextSource is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure, and life experiences, or for any other reason. We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at View email address on click.appcast.io. #J-18808-Ljbffr