Operations Manager

Operations Manager

As the Operations Manager at The Oncenter and Empower FCU Amphitheater at Lakeview, you will be responsible for overseeing all Operations functions and custodial services. Coordinates activities across departments and contractors to ensure smooth event execution and facility readiness. Maintains compliance with laws, codes, and safety standards; develops policies, procedures, and training programs. Manages budgets, inventory, contracts, and vendor negotiations. Oversees preventive maintenance, emergency procedures, and special projects such as construction or expansion. Acts as a liaison with external agencies and serves as Manager on Duty when required.

Essential duties and responsibilities include providing leadership and oversight for the Operations Department, establishing departmental priorities, overseeing the planning and execution of daily operational activities, managing departmental purchasing activities, assisting the Director in the preparation and administration of annual operating and capital budgets, coordinating with venue departments, contractors, vendors, and external agencies, developing, implementing, and maintaining departmental policies, procedures, and operational standards, reviewing operational reports, staffing needs, maintenance priorities, and event requirements, ensuring compliance with all applicable laws, codes, regulations, company policies, safety requirements, risk management practices, and emergency procedures, providing coaching, training, mentoring, and performance management for Operations personnel, investigating and resolving operational issues, facility concerns, and customer or client complaints requiring management-level attention, participating in regular management meetings and providing recommendations regarding operational improvements, staffing, budgeting, and facility needs, serving as Manager on Duty (MOD) as required, and performing other duties as assigned.

Qualifications include an associate's degree or five years of experience in the event/operations industry or equivalent combination of education and experience. Skills and abilities include exceptional interpersonal, organizational, written, and verbal communication skills, excellent organizational skills and ability to effectively handle and prioritize multiple tasks, proficiency in Microsoft Office, ability to effectively schedule, motivate, and supervise staff, supervisory experience required, ability to remain flexible and adjust to situations as they occur, demonstrate problem-solving and communication skills, ability to work under limited supervision and to interact with all levels of staff including management, strong analytical, critical thinking and problem-solving skills, strong ability to adapt to changes, work effectively under pressure and produce accurate results in a face-paced environment, and ability to work long and irregular hours that may vary due to functions and may include days, evenings, weekends, and holidays.

Physical demands include the ability to walk/stand/sit for long periods of time, work both indoors and outdoors as required, have the physical ability to maneuver around facility(ies), at times, walking and/or standing up to 8-10 hours daily, and be exposed to adverse conditions such as loud noises, pyrotechnics, etc.