Franchise Support Specialist- Nutrition Education or Experience a plus

Job Description

Job Description

Do you have a passion for health, fitness, supplements, customer service, technology, and social media? One Stop Nutrition is looking for an energetic and motivated professional to help support our franchisees and customers while creating engaging content that inspires our community.

This position combines nutrition education, franchise support, technology, customer experience, operations, and social media marketing into one exciting career.

Responsibilities

Nutrition & Product Training

• Train franchisees and store teams on supplements, sports nutrition, smoothies, and wellness products.
• Conduct onboarding and ongoing training for new franchise locations.
• Develop training materials, videos, and educational resources.
• Assist with new product launches and menu rollouts.

Technology & Customer Support

• Provide customer support for the One Stop Nutrition mobile app.
• Assist customers with loyalty accounts, rewards, gift cards, and online ordering.
• Troubleshoot POS, loyalty, gift card, and technology-related issues.
• Coordinate with software vendors to resolve technical problems.
• Maintain knowledge base articles and support documentation.

Franchise & Store Support

• Perform virtual and in-person store reviews.
• Evaluate customer service, cleanliness, merchandising, and brand standards.
• Identify opportunities for operational improvement.
• Follow up with franchisees to ensure action items are completed.
• Assist with franchise communications and system updates.

Social Media & Marketing

• Create engaging social media content for Instagram, Facebook, TikTok, and other platforms.
• Capture photos and videos during store visits and events.
• Design promotional graphics, reels, and educational content.
• Respond to social media messages and customer inquiries.
• Work with the marketing team to promote new products, rewards, events, and franchise initiatives.
• Monitor social media trends and recommend new ideas to increase engagement.

⭐ Customer Experience

• Deliver exceptional customer service across phone, email, chat, and social media.
• Resolve customer concerns professionally and efficiently.
• Help ensure every customer has an outstanding One Stop Nutrition experience.

Qualifications

• Passion for health, fitness, supplements, and nutrition.
• Excellent communication and presentation skills.
• Comfortable speaking to groups and leading training sessions.
• Experience creating social media content (Instagram, TikTok, Facebook, Canva, CapCut, Adobe Express, or similar).
• Strong troubleshooting and problem-solving skills.
• Familiarity with POS systems, mobile apps, or loyalty platforms preferred.
• Ability to travel to franchise locations.
• Highly organized with strong attention to detail.
• Experience with Microsoft Office and Google Workspace.

Preferred Experience

• Customer service
• Retail management
• Social media marketing
• Graphic design or video editing
• Fitness or supplement industry
• Franchise operations
• Training and education
• Technical support

\nCompany Description

Our Mission:
To inspire and support healthier living through accessible, science-backed nutrition and outstanding customer care. We’re always looking for team members who are energetic, motivated, creative, and passionate about health and wellness. If that sounds like you — let’s grow together.

Company Description

Our Mission:\r\nTo inspire and support healthier living through accessible, science-backed nutrition and outstanding customer care. We’re always looking for team members who are energetic, motivated, creative, and passionate about health and wellness. If that sounds like you — let’s grow together.