Senior Product Manager, Commerce Cloud

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Product Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Salesforce’s Commerce Cloud is a market leader in its category, as recognized by Gartner and other analysts. Commerce is one of the most exciting product areas at Salesforce; the evolution of unified commerce and the physical retail experience is a fast-evolving category with a dynamic competitive landscape. We are well-positioned to win in the market, with amazing assets in our portfolio (including B2C Commerce, B2B Commerce, OMS, Headless, Payments, and Retail Cloud POS), a diverse and recognizable customer base of world-class companies, and unwavering executive focus. The Commerce Cloud PM will join our team working with Engineering, UX, and GTM teams to deliver our vision of Connected and Unified Commerce in the physical store. You will work with research teams and customers to understand the best modern POS product we can deliver, help to define the roadmap, author user stories with clearly defined goals and acceptance criteria, and work directly with scrum teams to deliver on that vision. Key focus areas: Own product vision for key areas of Retail Cloud POS solution, focusing on omni-channel experiences and personalization features on the POS device Translate retailer needs (store associates, regional managers, IT teams) into roadmap, backlog, and requirements enabling seamless cross-channel transactions Design and champion Agentic capabilities within POS that proactively suggest next best actions for associates and automated task prioritization based on store events Partner cross-functionally with UX for world-class design artifacts, Engineering for delivery and platform stability, and Commerce Cloud product managers for unified commerce experience leveraging shared AI models Must have skills: Retail Technology Expertise: Experienced with in-store operations, POS systems, and physical commerce technology, with deep knowledge of unified commerce concepts including inventory visibility, order fulfillment, and clienteling at store level Product Management Experience: 7+ years total experience with 4+ years in product management, delivering successful products to millions of users with direct POS market and retail commerce technology experience, including hands-on customer work (especially large enterprise retailers) to understand needs and balance competing demands Leadership & Vision: Able to inspire diverse teams while leading through ambiguity in fast-paced environments; pragmatic visionary who bridges big retail ideas with detailed execution of transaction flows and hardware integrations AI-Driven Innovation: Passionate about leveraging AI to create intelligent, proactive retail workflows and delivering high-quality user experiences for store associates and front-line employees Strategic Execution & Communication: Skilled at navigating multiple priorities, making strategic tradeoffs, and delivering maximum customer value in complex retail technology environments, with strong agile product development skills including authoring clear epics/user stories and outstanding communication skills as the face of the product to diverse internal and external stakeholders Nice to have skills: POS System Integration Experience: Defining product features for distributed order management, real-time inventory APIs, CRM/Clienteling capabilities, and retail hardware integrations (payment terminals, printers, scanners) within POS systems AI-Powered Retail Innovation: Defining and launching in-store/POS features that incorporate Generative AI or Machine Learning to provide proactive, goal-driven suggestions and automated actions for store associates Enterprise B2B Platform Expertise: Experience with Enterprise B2B software and CRM platforms, especially Salesforce, to deliver integrated commerce solutions Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $172,500 - $260,100 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $207,800 - $285,800 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.