Customer Service Liaison

Job Description

Job Description

Customer Logistics Coordinator

• Location: Hebron, KY
• Employment Type: Full-Time
• Industry: Automotive Manufacturing

About the Opportunity

• Aston Carter is partnering with a leading manufacturing organization to hire a  Customer Logistics Coordinator . This role serves as the primary liaison between customers and internal operations teams, ensuring accurate order processing, shipment coordination, and customer communication. The ideal candidate thrives in a fast-paced manufacturing environment, has strong organizational skills, and can effectively manage customer requirements while supporting production and logistics operations.

Key Responsibilities

• Receive and process customer EDI releases and monitor order accuracy within SAP.
• Enter and manage manual customer orders received via hard copy, email, or fax.
• Respond to customer shipment inquiries and communicate customer requirements throughout the organization.
• Proactively notify customers of production or shipment delays and coordinate solutions.
• Create and distribute Advanced Shipment Notifications (ASNs) through EDI systems and customer portals.
• Maintain key logistics and performance reports, including:
  • ASN Summary Reports
  • Flash Projection Reports
  • Firm Order Flash Reports
  • On-Time Delivery Performance Reports
  • Excess Freight Reports
  • Review daily trend and shipment data to ensure reporting accuracy and alignment with delivery metrics.
  • Track and document excess outbound freight costs associated with customer shipments.
  • Participate in APQP (Advanced Product Quality Planning) activities as assigned.
  • Collaborate with production, materials, quality, and customer service teams to support successful program launches.
  • Participate in production meetings and communicate changes that may impact shipping schedules or customer deliveries.
  • Support continuous improvement efforts related to logistics and customer service processes.

Qualifications Required

• Bachelor's degree in Business, Supply Chain, Logistics, or a related field; OR equivalent combination of education and experience.
• 3-4 years of experience in a manufacturing, logistics, supply chain, customer service, or order management environment.
• Experience working with ERP systems, preferably SAP.
• Strong communication and customer service skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office applications, especially Excel.

Preferred

• Automotive manufacturing experience.
• Experience working with EDI systems and ASN processing.
• Knowledge of APQP processes and customer release management.

Key Skills

• Customer Relationship Management
• Order Processing & Fulfillment
• EDI & ASN Management
• SAP/ERP Systems
• Supply Chain & Logistics Coordination
• Reporting & Data Analysis
• Problem Solving
• Cross-Functional Collaboration
• Time Management & Organization

Work Environment

• Combination of office and manufacturing plant environments.
• Regular interaction with production teams and warehouse/logistics personnel.
• Exposure to manufacturing operations, including moderate to loud noise levels in production areas.
• Occasional movement throughout the facility to support operational needs.

Physical Requirements

• Ability to regularly move throughout a manufacturing facility.
• Ability to lift up to 25 pounds frequently and up to 50 pounds occasionally.
• Ability to perform duties requiring standing, walking, and occasional bending, stooping, or kneeling.

Why Work with Aston Carter?

• Aston Carter provides world-class corporate talent solutions to thousands of clients across North America. We connect skilled professionals with opportunities that align with their experience, career goals, and interests.
• If you're a detail-oriented logistics professional who enjoys partnering with customers and driving operational excellence, we'd love to hear from you.

Job Type & Location

This is a Contract to Hire position based out of Hebron, KY.

Pay and Benefits

The pay range for this position is $25.00 - $27.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Hebron,KY.

Application Deadline

This position is anticipated to close on Sep 28, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.