Call Center Operations Manager (Denver)

Call Center Operations Manager | Denver, CO

$80,000–$100,000 base salary + performance bonus up to 10%

100% onsite

Frederick Fox is partnering with an established financial services company seeking a Customer Service Manager to lead its client support team. This opportunity is ideal for a hands-on leader who enjoys developing people, resolving complex issues, and improving the customer experience.

What you’ll do:

• Lead, coach, and develop a customer service team.
• Oversee daily service operations and serve as the escalation point for complex inquiries.
• Partner with internal departments to resolve issues and provide timely, accurate support.
• Track service performance and identify opportunities to improve processes.
• Maintain accurate customer records and uphold company policies and service standards.

What we’re looking for:

• 5+ years of customer service or client relations experience, including 2+ years in leadership.
• Experience in equipment finance, commercial lending, leasing, or banking preferred.
• Strong communication, problem-solving, and relationship management skills.
• Familiarity with CRM systems and Microsoft Office.
• Bachelor’s degree in a related field or equivalent experience.

Interested in learning more? Send me a message for a confidential conversation!