Program Manager, Signavio

Responsibilities Lead end‑to‑end deployment of Signavio (configuration, integrations, testing, cutover, and post‑go‑live support). Own the production stability and day‑to‑day support model (incident management, triage, root cause analysis, and SLA tracking). Partner with process owners, IT, security, and business teams to design governance, roles, and lifecycle processes for process documentation and change. Configure and maintain platform settings, libraries, templates, process repositories, and user access controls. Design and implement integrations with core systems (ERP, identity, reporting tools) and APIs; coordinate with engineering/IT teams for secure and performant solutions. Develop and deliver training, adoption programs, playbooks, knowledge‑base articles, and user enablement materials. Manage the vendor relationship with Signavio (or program vendor), including escalation, roadmap alignment, licensing, and periodic reviews. Measure program success and report KPIs (uptake/adoption, availability, time‑to‑resolution, process coverage, compliance metrics). Drive continuous improvement by collecting user feedback, prioritizing enhancements, and coordinating release management. Supervise and coach direct reports and contractors supporting deployments, integrations, and application support. Requirements Minimum of high school or equivalent diploma/degree is required; bachelor’s/university or equivalent degree strongly preferred. Eight years of relevant experience, including five years leading SaaS deployment/support programs, preferably in Business Process Mapping (BPM)/process management tools. Demonstrable experience with Signavio or similar process management platforms (process modeling/BPM tools). Strong technical understanding of integrations (APIs, webhooks), identity and access controls, and enterprise application architecture. Experience with IT service management and support practices (incident, change, problem management, SLAs). Proven ability to engage stakeholders and drive cross‑functional change and adoption. Excellent written and verbal communication; experience building training and documentation materials. Requires proficiency in English (written and verbal) to communicate effectively and professionally; proficiency in German, Dutch, or Italian is helpful. Core Competencies Demonstrates expertise in leading SaaS deployment and support programs, particularly with Signavio or similar process management platforms. Proficient in managing integrations, stakeholder engagement, and developing training materials to drive user adoption and process improvement. #J-18808-Ljbffr Jobtailor