Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency opened in 2005 and currently has a team of four. Before becoming an agent, I worked in Operations and Public Affairs for State Farm. When an agent from my hometown retired, I had the opportunity to take over the agency, allowing me to continue serving the community I care so much about.

Im a proud graduate of ULM, where I earned both my undergraduate and masters degrees. Im married with two daughters and a two-year-old grandson who keeps us smiling. Our team loves being part of the community and frequently participates in local events, like trunk-or-treats and other neighborhood gatherings.

We offer monthly challenges that give team members the chance to earn bonuses, keeping things both fun and rewarding. Our culture is friendly, flexible, and people-focused. Family always comes first here, and were open to new ideas and ways to grow together.

Were looking for someone who is fun, outgoing, and loves connecting with people someone with great energy, a positive attitude, and a strong work ethic. If that sounds like you, youll fit right in with our team.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Laurinda Crenshaw - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.