Customer Service Associate, Full Time - Chestnut Hill

Bloomingdale's Cash Office Professional

Bloomingdale's has pushed boundaries, defined trends and made style a source of joy and personal expression for 150 years. Ask anyone who works here the secret to our longevity, and you'll hear the same thing: it's unequivocally our people. We listen to them. We respect them. We appreciate them. We welcome and embrace their diversity of background, thought and opinion while having a lot of fun along the way. After a century and a half, we're proud to still be a work in progress, iterating and adapting to a fast-changing landscape, while maintaining core values that put our people first.

An inclusive, challenging, and refreshingly fun work environment

Empowerment to perform impactful work with tangible results

Employee Assistance Program (mental health and financial literacy resources)

Colleague Resource Groups (CRGs), give-back/volunteer opportunities

Job Overview

A Bloomingdale's Cash Office Professional role plays a critical role in the daily operations of our store. To deliver our mission statement to be like no other store in the world, our Cash Office Professionals possess speed, attention to detail, collaborative spirit and teamwork to drive an easy and fun shopping experience for our customers. Each day provides our Cash Office Professionals detailed role responsibilities such as a responding to both Customer and Store Colleague questions, assist in gift wrapping, selling gift cards and greeting cards just to name a few.

Essential Functions

• Deliver a luxury customer experience through greeting and engaging the customer and providing a genuine and friendly interaction
• Work closely with customers and colleagues on resolving credit card/loyalty card issues and questions
• Greet our customers in person and on the phone and connect them with a Selling Team professional
• Execute Cash Office functions and operations including but not limited to deposits, loans, currency exchange and manage super funds

Qualifications and Competencies

• Candidates with a High School Diploma or equivalent are encouraged to apply
• 1-2 years related experience
• Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers
• Resourceful and able to adapt quickly to changing priorities
• Resourceful self-starter, works well independently as well as part of a team
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays

Essential Physical Requirements

• Requires prolonged periods of sitting and constant communication with customers
• Requires working with multiple computer screens and programs simultaneously for extended periods of time.
• Occasionally required to move/reach, stoop, kneel and crouch
• Frequently required to lift 10lbs

Bring your creativity, energy, and ideas to the Bloomingdale's team Apply Today!

This job description is not all inclusive; additionally, Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. including Macy's, Bloomingdale's, and Bluemercury is an equal opportunity employer, committed to a diverse and inclusive work environment.