Retail Associate Manager, Bilingual Spanish

Job Overview This role supports store leadership to develop and guide the retail team in delivering customer-focused service and sales performance. It involves managing team training, customer interactions, and store operations to meet defined success metrics. The role requires maintaining expertise in products, services, and leadership practices to serve as a resource for the team. Success is measured by customer satisfaction, team development, financial results, and operational standards adherence. The work impacts the organization by enhancing customer experience and driving store performance aligned with business goals. Job Responsibilities Lead team development and training to ensure achievement of monthly sales and service success metrics Manage customer experience by overseeing interactions, wait times, and problem resolution to build customer confidence Maintain store environment quality and compliance with visual merchandising and operational standards Monitor and control store expenses, including discounting and credits, to support financial performance Communicate corporate and store updates to ensure team awareness and system knowledge Also responsible for other duties/projects as assigned by business management as needed Education and Work Experience High School Diploma/GED (Required) 1 year customer service and/or sales experience, retail environment (Preferred) Knowledge, Skills and Abilities Communication (Required) Leadership (Required) Store Operations (Required) Licenses and Certifications At least 18 years of age Legally authorized to work in the United States Travel Travel Required (Yes/No): No DOT Regulated DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Compensation Total Target Cash Pay Range: $57,600 - $96,000, inclusive of target incentives. Base Pay Range: $43,200 - $72,000. The pay range above is the general base pay range for a successful candidate in this role. The successful candidate’s actual pay will be based on various factors such as work location, qualifications, and experience, so the actual starting pay will vary within this range. Benefits Employees are eligible for monthly or quarterly sales incentives. Benefits include medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, 12 paid holidays for full-time employees and 2.5 weeks for part-time employees annually, paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. Eligible employees can also receive mobile service and home internet discounts, pet insurance, and access to commuter and transit programs. Equal Opportunity Employer T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. #J-18808-Ljbffr T-Mobile