Lead Players Club Rep

WE ARE CAESARSAt Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.Our Mission: “Create the Extraordinary"Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”Our Values: “Blaze the Trail, Together We Win, All-In on Service”Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.JOB SUMMARYProvides general leadership and work direction of department team members, including but not limited to 1) organizing and assigning work; 2) prioritizing workload and assignments to ensure orderly and efficient completion by department employees; 3) directing department employees in the successful completion of assigned work; 4)enforcement of department and company rules; 5) instructing and training department employees in the successful performance of their duties and 6) other leadership and work direction duties as assigned by Supervision. Lead Persons do not perform supervisory tasks such as scheduling, discipline, performance reviews, hiring or terminations; although they may provide input to supervisors regarding such mattersHOW YOU WILL CREATE THE EXTRAORDINARY(The following statements are intended as general illustrations of the work in this job class and are not all inclusive for this position.)1. Provides superior customer service, positively effects interactions with guest and team members, and has the resiliency to deal with difficult guest in all types of business conditions and the ability to work harmoniously with team.2. Responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.3. Works in cooperation with the departments in ensuring guests feel welcome and comfortable; works closely with Casino Host team to ensure superior guest satisfaction.4. Greets guests in a courteous and friendly manner; and explains amenities and features.6. Responsible for resolving guest service issues, concerns, or problems to ensure optimal guest satisfaction.7. Participates in marketing promotional activities.8. Participates in training team members to ensure adequate training, skills and resources are in place to perform job functions.9. Provides information on all aspects of Horseshoe St. Louis services and facilities to guests and assists guests with room and dinner reservations, as well as coordinates external local activities.10. Performs other duties as assigned by management. Must be flexible to work evenings, weekends, and holidays as business demands.WHAT YOU WILL NEEDAbility to obtain and maintain a valid gaming licenseEffective written and verbal communication skillsProficient in Microsoft Excel and WordStrong strategic and analytical skills.Excellent guest service skills.Understanding of property and department policies and procedures.Thorough knowledge of player-tracking system(s) and comprehension of actual and theoretical player value.These skills and abilities are typically acquired through a high school education or equivalent and a minimum of two to three years of administering and communicating casino player-tracking program(s).TOGETHER WE WINWe believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.DISCLAIMERThese statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.ADACaesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.EQUAL EMPLOYMENT OPPORTUNITYCaesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class. #J-18808-Ljbffr Caesars Entertainment