Workplace Solutions - Customer Service Analyst

Job Description Workplace Solutions is a tech and service‑based offering, created to empower teams to easily navigate their workplace incentives with confidence. Our intuitive solutions help to attract and keep talented people. If you are seeking a client‑facing role that promotes exceptional customer service and innovation this may be the position for you. As a Customer Service Analyst in JP Morgan Workplace Solutions you will be a prominent point of contact for our participants. This role demands good communication and a desire to deliver exceptional client service. Job Responsibilities Acts as the first point of contact for JP Morgan Workplace Solutions, providing exceptional customer service and knowledge on the products and services that will support customers in their financial journey. Communicates with customers via phone calls and emails, in order to turn them around in a timely manner with high quality responses. Interacts with other areas of the company in resolving queries raised by clients and participants (Operations, Payments, Settlement, Trading, IT, Product Design, Sales, etc). Uses soft skills to adapt your tone to each customer to create a memorable experience whilst fully understanding their needs. Identifies and recommends areas for improvement within the Service Desk function that support and add value to business activities. Handles challenging conversations including complaints when necessary. Required Qualifications, Capabilities and Skills Excellent customer service skills in telephone and email etiquette. Client focus, interpersonal skills and ability to network. Proactivity and continuous improvement mindset. Maintains highest level of technical skill in field of expertise. This position requires a high degree of discretion and judgement. Preferred Qualifications, Capabilities and Skills University degree in Economics, Finance or equivalent work experience desired. Experience in a customer service role, preferably in the financial services. Excellent communicator. Empathetic problem solver with a passion for learning and self‑development. Additional languages are advantageous (Spanish, Norwegian, French, Finnish, Czech, Polish, German and Arabic). Benefits We offer a competitive total rewards package including a base salary determined by role, experience, skill set and location. Eligible roles may receive commission‑based pay and/or discretionary incentive compensation in the form of cash and/or forfeitable equity. Benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Equal Opportunity Employer JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. #J-18808-Ljbffr JPMorganChase