Wireless Retail Associate Manager CAMBRIDGE | 1st Ave E

We’re a national Wireless Preferred Retailer with 200+ retail stores across the U.S. Since ‘93, we’ve been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customer’s demand! Do you think you have what it takes to be an Archer? If so, keep reading! Retail Associate Manager (RAM) Our RAMs are brand ambassadors who create energy and excitement around our products and services. They thrive in a fast‑paced fun environment where customer needs are their first focus. They immerse themselves in meaningful connections with customers, building new relationships and deepening existing ones. This role is a learning role, where you will work with your team to build required skills and assist the Retail Store Manager in all operational duties. What you’ll do Learn and build proficiency in customer service while concurrently providing a best‑in‑class customer experience and building loyalty by: Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care, or in‑store. Exploring individual needs and providing hands‑on demonstrations of the latest and greatest technology in‑store. Side‑by‑side selling to find personalized solutions beyond the bare‑bones device and service plan that keep customers connected to the people and lifestyle they love. Guiding customers through their purchasing experience with thoughtful questions, informative answers, and sharing your expertise. Assisting the Retail Store Manager with daily operations and coaching. Use Digital Tools Become proficient in the digital tools designed to enhance interactions and onboarding: Show how our ever‑expanding coverage stacks up in customers’ neighborhoods, providing them with a lightning‑fast LTE network. Explain how plans and services let customers live unlimited, feel the love, stay connected, and go further. Show how we’re redefining wireless, from device and account inspection, review, and troubleshooting. Train on In‑Store Experience Complete training on new skills and processes, knowledge of systems, and reference resources. Cross‑Channel Collaboration Collectively own the customer experience and resolve issues, creating a seamless, run‑around‑free environment. Identify and handoff small‑business leads. Develop strong peer relationships and hold each other accountable for the company’s success. Enjoy a good time while providing a first‑class customer experience. The Ideal Candidate Will Bring Leadership. Competitive drive and confidence to succeed in a fast‑paced sales environment. Willingness to lead your team, share best practices, and serve customers while resolving issues. Effectiveness in operational, financial, and performance management. Amazing communication skills with team and customers. Prior wireless sales experience. What’s in it for you? Employee Stock Ownership Program (ESOP). Competitive hourly pay. Bonus earnings. Automatic raises when reaching attainable milestones. Discounted T‑Mobile cell‑phone plan. Exciting opportunities for career advancement. A culture of care and excellence. Health benefits for full‑time employees. What must‑haves do you need? Be at least 18 years of age. High school diploma or GED. Ability to stand for long periods of time. Ability to lift objects weighing up to 25 lbs. Reliable transportation. Full‑time (40 hours). Diversity & Inclusion is a foundational principle. We embrace diverse perspectives, backgrounds, and experiences to better reflect the communities we serve and provide a superior customer and employee experience. #J-18808-Ljbffr Arch Telecom