Sr. Product Manager - Commerce Operations

Role Description

As the Sr. Product Manager for Commerce Operations, you will own the operational backbone of HighLevel's commerce platform - the interconnected systems that govern how orders are created, tracked, and fulfilled; how subscriptions run across their full lifecycle; how transactions are recorded and reconciled; and how inventory, taxation, coupons, and gift cards function reliably at scale.

Like the Product Information Management layer, this role sits at the center of the Commerce team: every commerce surface depends on it, internal teams across the company build on it, and the external developer and marketplace ecosystem consumes it through a public API layer that you will define and own. You will also lead the build of HighLevel's internal accounting layer and design the integration surface for users who operate with third-party accounting tools — positioning commerce operations as both the authoritative source of financial truth and an open, compatible platform.

What You'll Do

• Own the Commerce Operations Roadmap: Define and drive the end-to-end product vision across HighLevel's full operations surface - Orders, Subscriptions, Transactions, Inventory, Fulfillment, Taxation, Coupons, and Gift Cards.
• Build the Subscription Lifecycle: Own how plans, entitlements, renewals, upgrades, downgrades, pauses, and dunning flows work across the platform.
• Define the Ledger & Internal Accounting Layer: Lead the product definition and build of HighLevel's internal accounting layer.
• Enable Third-Party Accounting Compatibility: Design the integration surface that allows users who prefer external accounting software to sync HighLevel commerce data seamlessly.
• Own Order Management & Fulfillment: Define how orders are created, modified, fulfilled, partially fulfilled, returned, and cancelled.
• Build for Variable Granularity: Ensure every operational entity is optional and composable.
• Lead Inventory Management: Define the inventory layer - stock levels, reservations, adjustments, multi-location support, and low-stock signals.
• Shape Taxation & Compliance Infrastructure: Own the product strategy for tax calculation, tax code mapping, and compliance.
• Define Coupons, Promotions & Gift Cards: Build the discount and gift card infrastructure.
• Own the Developer & Marketplace API Surface: Define and own the public API layer that external developers, agencies, and marketplace partners consume.
• Drive Cross-Functional Platform Alignment: Collaborate with the PIM, Documents, Onboarding, and Payments teams.

Qualifications

• 7+ Years of PM Experience: Proven track record in platform or infrastructure product management at high-growth SaaS companies.
• Commerce Operations Depth: Deep familiarity with order management, subscription billing, inventory, fulfillment, and transaction or ledger systems.
• Financial Systems Fluency: Comfort reasoning about ledger mechanics, double-entry accounting concepts, reconciliation requirements, and data integrity standards.
• API & Developer Platform Thinking: Experience building and owning public APIs consumed by external developers.
• Platform-First Mindset: Demonstrated ability to design products as shared infrastructure.
• Bias for Ownership: Comfortable holding the thread across a broad, interconnected domain.

Benefits

• Strategic Centrality: Own the operational core that every other commerce surface depends on.
• High Ownership, Low Bureaucracy: Join an already-assembled engineering and design team.
• Scale: Build the operational infrastructure that powers commerce for over a million businesses across 150+ countries.

EEO Statement

The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information.