Salesforce & Systems Administrator

Job Description

Job Description

Who We Are  

Spark the Journey is a 30-year-old DC based nonprofit organization on a mission to help young adults unlock their full potential. Through mentorship and a powerful community of support, we empower young people to define their own paths, whether that’s college, career, or personal success. Building on the legacy of Capital Partners for Education, we now support more than 600 mentees as they navigate the transition into adulthood. What makes Spark unique is our deep, relationship-driven approach, connecting young adults with mentors who guide, support, and champion them every step of the way. If you’re passionate about creating opportunity, building community, and making a real difference in someone’s future, this is the place to start your journey. 

 

About the Role

Spark the Journey is seeking a  Salesforce & Systems Administrator to serve as the day-to-day steward of our Salesforce platform and help strengthen the systems that support our programs, fundraising, and operations.

 

As a member of the Data & Systems team, you will work across Development, Operations, and Programs to ensure Salesforce effectively supports donor and donation management, contacts and accounts, program data, reporting, and organizational needs. 

 

This is a technical and collaborative role responsible for maintaining a reliable Salesforce environment, improving processes through automation and integrations, supporting staff, and ensuring system knowledge is well documented and shared. 

 

Key Responsibilities

Salesforce Administration & System Health  

• Serve as the primary day-to-day Salesforce administrator and first point of contact for system support and troubleshooting across all organizational departments. 

• Manage Salesforce data supporting donors, donations, contacts, accounts, program participants, campaigns, and other organizational activities. 

• Administer users, roles, profiles, permission sets, security settings, and system configurations. 

• Manage data imports, exports, deduplication, bulk updates, backups, and recovery. 

• Maintain system health by monitoring Salesforce releases, storage limits, reports and dashboards, fields, Flows, and overall data quality. 

Systems, Automation & Integrations  

• Partner with teams to understand business processes and translate organizational needs into practical Salesforce solutions. 

• Build, test, and implement automations and system improvements that increase efficiency and support fundraising, program, and operational goals. 

• Evaluate native Salesforce functionality, AppExchange applications, middleware, and other solutions based on Spark’s needs and budget. 

• Maintain and enhance integrations with platforms including LearnUpon, Give Lively, FormAssembly, Mailchimp, and other organizational systems. 

• Manage testing and deployment of system changes and monitor new functionality to ensure successful implementation. 

Documentation, Training & Staff Support  

• Maintain clear documentation of Salesforce configurations, integrations, and key processes. 

• Create practical, user-friendly guides and resources for common Salesforce tasks. 

• Provide individual and group training on new and existing functionality. 

• Keep documentation and training current as systems and processes evolve. 

• Help staff use Salesforce effectively by providing responsive, solutions-oriented support. 

 

Qualifications & Experience

Required:

• Bachelor’s degree required; degree in information systems, data management, nonprofit management preferred, or equivalent education and experience. 

• 3+ years of relevant professional experience working with data, CRM systems, technology, operations, fundraising systems, or related functions, including at least 2 years of hands-on Salesforce administration experience. 

• Active Salesforce Platform Administrator Certification (or higher). 

• Working knowledge of Salesforce configuration and setup, Flows, object manager, and lightning app builder.

• Experience managing data on Contacts, Accounts, Opportunities, and custom objects through data imports, exports, and deduplication. 

• Strong problem-solving, communication, and collaboration skills, with the ability to translate business needs into system solutions and work effectively with non-technical users. 

 

Nice to Have: 

• Salesforce experience in a nonprofit environment, including Nonprofit Success Pack (NPSP) or Nonprofit Cloud. 

• Salesforce Platform Administrator II (Advanced Admin) Certification and/or Platform App Builder Certification. 

• Experience with API integrations or integration tools such as Zapier. 

• Familiarity with, or interest in learning, Apex and Lightning Web Components. 

• Experience with nonprofit fundraising/program systems or platforms such as Give Lively, Mailchimp, LearnUpon, or FormAssembly. 

 

Core Competencies  

• Systems Thinking & Problem Solving: Understands how data, processes, and systems connect and identifies practical, sustainable solutions. 

• Attention to Detail & Data Integrity: Maintains accuracy and consistency while recognizing the broader impact of system and data changes. 

• Collaboration & Customer Service: Builds effective working relationships and provides responsive, approachable support to colleagues with varying levels of technical expertise. 

• Ownership & Accountability: Takes initiative, follows issues through to resolution, and can independently manage competing priorities. 

• Learning Agility & Adaptability: Quickly learns new tools and processes and adapts as technology and organizational needs evolve. 

Work Environment, Physical & Cognitive Requirements  

This role is primarily sedentary, office-based role with a hybrid schedule that combines remote work and in-person collaboration at our Washington, DC office. This position is primarily a sedentary role. However, the person in this position will need to respond to emails, chat messages, and audio/visual communications, and may need to occasionally move about inside the office to liaise with internal team members, access files, and use office machinery such as a copier/printer. The requirements below reflect the essential demands of the role, with or without reasonable accommodation. 

• Ability to work for extended periods at a computer and use standard office technology. 

• Ability to communicate and collaborate effectively in virtual and in-person work environments. 

• Ability to analyze complex information, troubleshoot system issues, and exercise sound judgment in identifying solutions. 

• Ability to manage multiple priorities, maintain attention to detail, and adapt to changing needs and deadlines. 
• Ability to learn and apply evolving technologies, processes, and Salesforce functionality.
• Must reside in the Washington, DC metropolitan area, or be willing to relocate before start date, and maintain residency in order to report to the office at least one day per week and support occasional night or weekend programming.

How you will be Compensated  

Salaried, exempt $69,000.00 – 79,000.00 annually, based on commensurate experience.

 

At Spark, we believe diverse experiences and perspectives make our work stronger. Spark is proud to be an equal opportunity employer and is committed to fostering an inclusive environment where everyone can thrive, regardless of background or identity. To counter pay inequality and uphold internal parity, Spark uses a non-negotiable salary system. Our goal is to offer a competitive salary that also meets our equity guidelines. Rather than negotiating, we offer a comprehensive benefits package which includes: 

• Medical, dental, and vision insurance with Flexible Spending Account options, effective the first day of the month following employment 

• 403(b) retirement plan with employer matching of 3% after 6 months of employment 

• Life and disability insurance with premiums fully funded by Spark

• 15 days of paid vacation in each of the first two years; 20 days in subsequent years 

• Office closed on national and state holidays and between December 24-January 1 

• Flexible, hybrid working schedule.

 

Tentative Start Date: Nov 3, 2026