Customer Service Representative

Job Description

Job Description

We are looking for a customer-focused, detail-oriented individual to join our team as a Customer Service Representative. This position is ideal for someone who excels at managing client communication, keeping recurring work on schedule, and maintaining accuracy in a fast-moving office environment. You will play an important role in supporting customers, coordinating ongoing projects, and helping deliver a smooth experience from initial request through final completion.

Responsibilities:
• Manage recurring customer projects by organizing timelines, confirming details, and keeping work on track from start to finish.
• Serve as a primary point of contact for clients, responding to questions, providing status updates, and ensuring a positive service experience.
• Handle inbound and outbound communication related to orders, schedules, and project changes with accuracy and care.
• Prepare, review, and maintain job records, order information, and supporting documentation needed for daily operations.
• Partner with internal departments to help ensure customer requests are completed correctly and delivered within expected timeframes.
• Monitor multiple assignments at once while adjusting priorities to meet deadlines in a busy, team-oriented setting.
• Enter and update order details in company systems while checking information carefully to reduce errors and delays.
• Identify opportunities to improve workflows, communication, and overall client satisfaction through proactive problem-solving.• Previous experience in customer service, account support, call center operations, or a similar client-facing role.
• Ability to manage several tasks and deadlines simultaneously while maintaining strong attention to detail.
• Clear verbal and written communication skills with a detail-oriented and service-oriented approach.
• Comfort handling inbound and outbound calls as part of daily customer support responsibilities.
• Experience with order entry, documentation, and administrative coordination in an office environment.
• Working knowledge of Microsoft Office applications, including Outlook and Excel.
• Strong organizational skills and the ability to follow processes consistently in a fast-paced workplace.