Program Manager

Servicenow Program / Project ManagerJPC Partners is looking for a ServiceNow Program / Project Manager to lead the delivery of a multi-workstream ServiceNow implementation. This individual will be responsible for overall program delivery, governance, stakeholder management, and coordination across business and technical teams. The ideal candidate will have experience managing complex enterprise technology initiatives, preferably including ServiceNow implementations and M&A-driven projects. This role requires someone who can manage multiple workstreams, maintain accountability across teams, identify risks early, and communicate effectively with both technical teams and executive leadership.ResponsibilitiesLead overall program delivery for a multi-workstream ServiceNow implementationOwn program-level planning, project schedules, milestones, dependencies, budget, resources, and deliverablesManage cross-functional business and technical teams and drive accountability across multiple workstreamsManage dependencies across ServiceNow workstreams, business teams, technical teams, and third-party vendorsFacilitate project governance meetings, status meetings, steering committee updates, and executive-level reviewsDevelop and maintain project plans, RAID logs, action items, decision logs, and executive-level status reportingIdentify project risks, issues, and dependencies and proactively drive them through resolutionServe as the primary escalation point for program and delivery issuesManage scope changes and evaluate their impact on timelines, resources, budget, and overall deliveryPartner with business and technical stakeholders to define requirements, priorities, acceptance criteria, and delivery expectationsOversee user story development, backlog management, sprint progress, and reporting across development teamsReview user stories and acceptance criteria and coordinate testing and validation to ensure delivered solutions meet documented business and process requirementsWork closely with ServiceNow developers, architects, business analysts, process owners, and other technical teams throughout the implementationMonitor development progress and identify risks that could impact committed milestonesCoordinate system testing, integration testing, user acceptance testing (UAT), defect resolution, and production readinessDrive go-live planning, cutover activities, deployment readiness, and post-production stabilizationCoordinate ServiceNow integrations with existing systems and newly acquired company environmentsSupport M&A integration efforts by identifying technology and process gaps and coordinating the transition of acquired organizations onto standardized ServiceNow processesEnsure business stakeholders and technical teams remain aligned on priorities, requirements, timelines, and expected outcomesSupport change management, communications, training, and user adoption activities associated with new ServiceNow processes and capabilitiesQualifications5+ years of program or project management experience within IT or enterprise technology environmentsExperience managing ServiceNow implementations, integrations, upgrades, or transformation initiatives strongly preferredExperience managing technology projects associated with mergers, acquisitions, integrations, or organizational consolidationExperience managing multiple concurrent workstreams, priorities, dependencies, and stakeholdersExperience working in Agile/Scrum environments, including backlog management, user stories, sprint planning, and release managementExperience coordinating UAT, defect management, release readiness, and production deploymentsStrong understanding of project governance, risk management, issue management, and change controlStrong executive-level communication, presentation, and organizational skillsAbility to communicate effectively between executive/business stakeholders and technical delivery teamsStrong problem-solving skills with the ability to identify delivery risks early and drive issues through resolutionExperience with SmartsheetFamiliarity with ServiceNow modules such as ITSM, ITOM, CSM, HRSD, or SPM is a plusPMP or equivalent project management certification preferred