Quality Manager

Job Summary The Quality Manager is responsible for leading Midstate Spring’s Quality Department and serving as a key technical communication link between customers, engineering, production, customer service, and internal quality personnel. This role requires a strong product engineering mindset, hands‑on technical knowledge, and the ability to clearly interpret and communicate customer requirements, prints, specifications, nonconformances, corrective actions, product performance concerns, and quality documentation. The Quality Manager is responsible for the day‑to‑day operation and effectiveness of the Quality Department, including inspection priorities, internal and external quality issues, corrective actions, Quality Management System requirements, ISO 9001:2015 audit readiness, Quality KPI reporting, and Cost of Quality performance. Duties/Responsibilities Quality Department Leadership Lead the Quality Department, including scheduling work, assigning priorities, managing performance, supporting employee development, and resolving day‑to‑day department issues. Oversee first piece inspections, in‑process audits, final inspections, sorting activities, and other quality checks necessary to verify conformance to customer requirements. Ensure inspection personnel are properly trained on customer requirements, inspection methods, documentation expectations, and quality standards. Maintain and improve systems for documenting, tracking, and resolving internal and external quality issues. Maintain the effectiveness of the Quality Management System and ensure ongoing compliance with ISO 9001:2015 requirements. Help determine when a product should be accepted, rejected, sorted, reworked, or escalated for further review. Maintain housekeeping standards within the quality work area. Perform other duties as assigned. Customer Communication and Product Engineering Support Serve as a primary customer‑facing contact for product quality issues, including complaints, nonconformances, corrective actions, requests for information, and quality‑related technical concerns. Communicate quality issues to customers in a clear, professional, timely, and technically accurate manner. Interpret customer prints, specifications, purchase order requirements, and quality expectations to determine product requirements and appropriate inspection or control methods. Work closely with engineering, production, customer service, and management to evaluate customer requirements and resolve product‑related quality concerns. Assist customers and internal teams in reviewing product designs, spring requirements, tolerances, manufacturability concerns, inspection criteria, and quality expectations. Review customer drawings for completeness, accuracy, and clarity, and communicate concerns or questions to the appropriate internal or external contacts. Coordinate with customers regarding returned product, rejected material, sorting requirements, replacement product, credit requests, and containment actions. Complete customer compliance requests, surveys, quality questionnaires, corrective action responses, and related documentation as needed. Quality Improvement and Corrective Action Support the development, review, and maintenance of shop prints, inspection criteria, control plans, and quality documentation based on customer specifications and product requirements. Lead and support root cause investigations for internal and external quality issues. Develop, assign, and follow up on corrective and preventive actions to ensure issues are resolved effectively and recurrence is reduced. Maintain, review, and analyze Quality KPIs, including inspection results, nonconformance trends, customer complaints, corrective action performance, scrap/rework data, and Statistical Process Control data. Prepare and present Quality KPI performance to the leadership team on a monthly basis, including key trends, concerns, corrective actions, and improvement priorities. Help reduce the organization’s Cost of Quality by tracking the impact of scrap, rework, returns, sorting, defects, customer complaints, and corrective actions. Support production teams by helping resolve quality concerns in real time and ensuring quality requirements are understood within the manufacturing process. Provide technical support for measuring springs, wire forms, stampings, and formed metal parts using appropriate precision gauging tools and inspection methods. Partner with engineering and production leadership to improve product quality, reduce defects, improve manufacturability, and strengthen customer satisfaction. Oversee ISO 9001:2015 audit activities, including annual certification or surveillance audit requirements, internal audit readiness, audit follow‑up, and maintenance of required quality system documentation. Required Skills/Abilities Strong ability to communicate clearly and professionally with customers regarding technical and quality‑related issues. Strong problem‑solving skills with the ability to identify root causes and implement practical corrective actions. Ability to read, interpret, and apply customer drawings, specifications, tolerances, and purchase order requirements. Strong mechanical aptitude and ability to understand product design, manufacturability, inspection requirements, and customer application concerns. Ability to work closely with engineering, production, customer service, management, and external customers. Strong leadership skills with the ability to manage department priorities, coach employees, and hold the team accountable. Strong attention to detail and a high degree of accuracy. Ability to remain professional and solution‑oriented when communicating about quality problems or customer concerns. Basic computer skills required, including Microsoft Office, email, and other communication or collaboration tools. Ability to prepare clear written communication, corrective action responses, inspection summaries, and customer‑facing quality documentation. Experience with precision measurement tools and inspection methods. Familiarity with SPC, control plans, corrective actions, nonconformance documentation, and root cause analysis. Familiarity with ISO 9001:2015 requirements, audit preparation, Quality KPI reporting, and Cost of Quality concepts preferred. AutoCAD or similar print/drawing experience preferred. Education and Experience Bachelor’s degree in Mechanical Engineering, Quality Engineering, Manufacturing Engineering, Industrial Technology, or a related technical field preferred. Equivalent combination of technical education, quality experience, and manufacturing experience may be considered. 3–5 years of quality, engineering, or technical manufacturing experience in an industrial environment preferred. Prior experience communicating directly with customers regarding quality, engineering, product, or technical issues strongly preferred. Prior leadership or supervisory experience preferred. Experience supporting or leading ISO 9001:2015 audits, quality management systems, KPI reporting, or Cost of Quality improvement efforts preferred. Experience in spring manufacturing, wire forms, stampings, precision metal components, or related manufacturing preferred. Benefits Benefits include health, dental, and life insurance, available the first of the month following date of hire. 401K with company match is available January 1st or July 1st after 6 months of service. Paid Time Off is awarded upon hire and on a quarterly basis. We offer opportunities for professional development and advancement, a dynamic and supportive work environment, and the chance to be part of a growing company committed to quality and sustainability. EOE Statement Midstate Spring, Inc. is dedicated to being an equal opportunity employer. We recruit, employ, train, compensate, and promote employees without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state, or local laws. At Midstate Spring, we believe in equal opportunity for all. We are committed to ensuring that every individual, including those with disabilities, has the opportunity to apply for positions they are interested in and qualify for, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. We are also committed to providing reasonable accommodations to qualified individuals so they can perform their job‑related duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation due to a disability, please contact Amy Clifford at View phone number on click.appcast.io. Apply today to join our dedicated team and contribute to our mission of excellence in spring manufacturing. #J-18808-Ljbffr Midstate Spring