Compliance Manager

Job Description

Job Description

WSA - Wonderful Sound for All is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

Our portfolio of technologies spans the full spectrum of hearing care, from distinct hearing brands and digital platforms to managed care, hearing centers and diagnostics locations.

The Compliance Manager supports the implementation and maintenance of an effective compliance program across WSA America’s retail and wholesale hearing healthcare businesses in the United States and Canada. This position works closely with business leaders and functional stakeholders to promote a culture of integrity, ensure adherence to applicable laws and regulations, and mitigate compliance risks across WSA America.

ESSENTIAL DUTIES AND RESPONSIBILITIES :
1] Program Implementation & Oversight

• Support the execution of the Regional Compliance Program, ensuring consistent implementation across both retail and wholesale business units.

• Assist in developing and maintaining compliance policies and procedures.

• Monitor and assess compliance risks, recommending and overseeing appropriate mitigation activities.

2] Training & Communication

• Develop and deliver compliance trainings tailored to different roles lines of business.

• Promote awareness of compliance responsibilities through clear, accessible communication.

• Support initiates that foster a culture of compliance and ethics.

3] Monitoring, Auditing, & Investigations

• Support the annual compliance monitoring and auditing workplan, including developing testing protocols, documenting findings, and tracking remediation.

• Conduct or assist in investigations of reported compliance concerns, ensuring timely documentation and resolution.

• Maintain accurate records of investigations, corrective actions, and outcomes.

4] Risk Assessment & Continuous Improvement

• Assist in performing periodic regional and business-level compliance risk assessments.

• Identify emerging risks, regulatory changes, and industry trends relevant to hearing healthcare, in both retail and wholesale lines of business.

• Recommend process enhancements to improve compliance effectiveness and efficiency.

5] Enforcement & Corrective Action

• Support enforcement of standards and disciplinary guidelines for compliance-related violations.

• Collaborate with Human Resources, Legal, and Operations to ensure fair and consistent corrective actions.

6] Collaboration & Reporting

• Serve as a trusted advisor to operational leaders and managers.

• Prepare reports and presentations summarizing key compliance metrics, trends, and program outcomes.

• Support compliance reporting to regional leadership and regulatory agencies, as required.

• Doctor of Jurisprudence from an American Bar Association (ABA) approved law school and at least two (2+) years of legal experience. o A combination of education and experience may be considered in lieu of a formal education

• 2+ years of compliance experience in healthcare, medical devices, pharmaceuticals, or related regulated industry.

• Experience supporting multi-entity or cross-border compliance programs (U.S. and Canada preferred) • Familiarity with applicable U.S. and Canadian laws and regulations, such as the Anti-Kickback Statute, False Claims Act, HIPAA, PIPEDA, etc.