Workforce Management Analyst (MO)

Overview Title : Workforce Management Forecast Analyst - Staffing Location : St. Louis, MO (Hybrid, onsite 3-days/week) Job Type : Contract-to-Hire Compensation : $33.65 - $40.86 per hour W2 Conversion Salary : $70,000 - $85,000 Industry : Health Insurance About The Role Our firm is partnering with a leading nonprofit health insurance organization headquartered in the Midwest to identify a Workforce Management Analyst to join their growing team. This organization serves members across multiple states and is known for its focus on affordability, service quality, and operational excellence within the healthcare industry. This is a contract-to-hire opportunity offering a pathway to full-time employment. Candidates must be eligible and interested in conversion without sponsorship. This role is primarily focused on workforce planning across operational areas such as Enrollment, Billing, Reconciliation, and Appeals & Grievances, rather than traditional call center environments. Responsibilities Develop and maintain volume forecasts using historical data and forward-looking assumptions to anticipate workload demand Translate forecasts into comprehensive staffing models, ensuring appropriate headcount to meet service levels and performance expectations Build and manage capacity plans that align staffing needs with departmental and organizational budgets, incorporating productivity assumptions and cost constraints Analyze trends across operational functions such as enrollment, billing, and claims-related areas to inform workforce planning decisions Partner with business leaders to model multiple staffing scenarios, clearly communicating trade-offs between cost, service levels, and operational risk Monitor forecast accuracy and staffing effectiveness; identify gaps and adjust assumptions to improve performance outcomes Perform root cause analysis to address variances in productivity, capacity, and service delivery Reconcile forecast inputs, assumptions, and outputs within workforce management models to ensure consistency and reliability Identify opportunities to improve operational efficiency and optimize workforce utilization across teams Present insights, recommendations, and workforce strategies to leadership in a clear, concise, and professional manner Qualifications Bachelor’s degree or equivalent combination of education and experience 5+ years of experience in workforce management, forecasting, staffing strategy, or analytics Proven experience forecasting work volume and building staffing plans that balance service level expectations with budget targets Experience supporting departments of ~100 employees or more, with demonstrated ability to plan for larger headcount environments Strong understanding of how workforce planning impacts financial performance, including labor budgeting, cost management, and resource allocation Experience modeling multiple workforce scenarios and effectively communicating trade-offs to business stakeholders Strong analytical, quantitative, and problem-solving skills Demonstrated ability to perform root cause analysis and drive data-informed decision making Ability to manage multiple priorities and deadlines with strong attention to detail Excellent communication skills with the ability to influence and collaborate across all levels of the organization Advanced proficiency in Microsoft Excel Experience with workforce management tools such as Verint, NICE, or similar platforms Preferred Experience with data visualization tools such as Power BI or Qlik Sense Background in healthcare operations or other regulated environments Benefits Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: How To Apply Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps! Equal Opportunity Statement As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!

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