Call Center Representative

3 days ago Be among the first 25 applicants

Lap of Love Veterinary Hospice

Join Lap of Love as a Call Center Representative and Love What You Do! The position is fully remote.

Base Pay Range

$16.00/yr - $16.00/yr

Essential Functions & Responsibilities

• Guide emotional conversations in a calm and peaceful manner including but not limited to end‑of‑life care, quality‑of‑life care, and pets experiencing behavioral challenges such as aggression or bite incidents
• Provide customer service by engaging in positive interactions with pet families
• Answer a high volume of customer service calls in a work from home/remote environment
• Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules
• Gather and accurately document the pet's medical information and schedule appointments in an effective manner
• Meet all productivity, quality, and performance standards
• Go above and beyond to provide stellar customer service to pet families and our veterinarians
• Must be punctual and timely in meeting all performance requirements, including attendance standards, scheduled break times, and work deadlines
• Other duties may be assigned to ensure the highest standard of customer service

Requirements

• Experience working in high‑call‑volume, customer service, or call‑center environments
• A wired Ethernet connection is required. Satellite internet and 4G/5G hotspots are not supported
• Ability to quickly learn custom software and other programs, such as Gmail, Google Calendar, Google Maps, Five9, Zoom
• Previous experience in a work‑from‑home environment or with minimal peer interactions
• High attention to detail and ability to adapt to new processes
• Expected to be present for work, on time, every day for the entire duration of their shift
• Attend mandatory 4‑week intensive training program at the beginning of employment. Attendance is an essential function of the position

Physical Job Requirements

• Must be able to sit for extended periods of time and have manual dexterity to work on a computer and keyboard
• Ability to lift up to 15 pounds

Schedule

• Support call‑center hours: 7 am to 11 pm EST, 7 days a week, 365 days a year
• Schedule includes nights, weekends, and holidays
• Must attend mandatory 4‑week intensive training program at the beginning of employment

Benefits

• Medical Insurance Plans with 100% employee‑funded HSA option available
• Dental and Vision Insurance Plans
• Company‑funded wellness resources (mental, financial, and physical)
• Life Insurance (Basic, Voluntary, and AD&D)
• Long‑term and short‑term disability insurance
• Retirement Plan (Traditional 401(k) with 3% match & Roth 401(k))
• Generous paid time off
• Generous paid parental leave
• Bereavement leave
• Training & development
• Pet insurance
• Remote work from home

Compensation

• Position is hourly non‑exempt and eligible for overtime
• Hourly pay starts at $16.00 per hour

Seniority Level

• Entry level

Employment Type

• Full‑time

Job Function

• Other
• Industries: IT Services and IT Consulting

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