Dental Practice Manager

Title: Dental Practice Manager

FLSA Category: Exempt

Reports To: Dental Director

Date Issued: April 2026

Greater Baden Medical Services (GBMS) is a Federally Qualified Health Center (FQHC) dedicated to providing high-quality healthcare across Southern Maryland. With 9 clinical sites across Prince George's, Charles, and St. Mary's counties, we serve over 18,000 patients each year. We provide fully integrated care that includes primary care, pediatrics, women's health, Title X family planning, dental care, behavioral health, WIC, pharmacy services, and the Ryan White HIV/AIDS program. Our patient population is primarily made up of Medicaid and uninsured individuals. We are deeply proud to deliver these vital services to everyone in our community, regardless of their ability to pay, making Greater Baden an incredibly rewarding place to grow your career while making a tangible, life-changing impact every day.

Job Summary:

Responsible for the overall administrative and operational management of the dental practice within a Federally Qualified Health Center (FQHC). Oversees daily operations, staff supervision, patient flow, regulatory compliance, and financial performance to ensure delivery of high-quality, patient-centered dental services. This is a full-time position.

Essential Functions:

1. Oversees daily operations of the dental clinic to ensure efficient workflow, patient access, and quality care delivery.
2. Supervises dental front office and clinical support staff, including scheduling, training, performance management, and discipline.
3. Monitors patient scheduling, provider productivity, and cycle times to ensure optimal access and minimal wait times.
4. Collaborates with Dental Director to implement clinical policies, procedures, and quality improvement initiatives.
5. Ensures compliance with FQHC, HRSA, OSHA, HIPAA, and state and federal regulations.
6. Readiness for audits site visits and accreditation reviews through ongoing monitoring and corrective action implementation.
7. Manages billing, coding, and revenue cycle processes in coordination with finance to optimize collections and reduce denials.
8. Prepares and monitors departmental budgets, productivity reports, and key performance indicators.
9. Oversees patient registration, insurance verification, and sliding fee scale implementation in accordance with FQHC guidelines.
10. Ensures proper maintenance, inventory, and ordering of dental supplies and equipment.
11. Coordinates facility and equipment maintenance and vendor relationships.
12. Addresses patient concerns and resolves complaints to ensure patient satisfaction and retention.
13. Supports recruitment, onboarding, and retention of dental staff.
14. Ensures accurate and timely documentation in the EMR and adherence to recordkeeping standards.
15. Participates in audits, site visits, and accreditation processes as required.
16. Collaborates with medical, behavioral health, and administrative teams to support integrated care initiatives.

Quality Control & Performance Measures:

1. Monitors and ensures compliance with infection control standards, including sterilization logs, spore testing, and equipment maintenance in accordance with OSHA and CDC guidelines.
2. Conducts routine chart audits to ensure accuracy, completeness, and compliance with documentation standards and regulatory requirements.
3. Tracks and reports key performance indicators (KPIs), including provider productivity, patient access, no-show rates, and cycle times.
4. Ensures compliance with FQHC quality metrics and reporting requirements, including Uniform Data System (UDS) measures.
5. Oversees quality assurance processes for dental radiographs, ensuring proper technique, safety, and documentation.
6. Monitors patient satisfaction and implements corrective actions based on feedback and survey results.
7. Ensures compliance with billing and coding standards through routine audits and coordination with the revenue cycle team.
8. Conducts regular staff training and competency assessments related to clinical protocols, safety, and compliance.
9. Reviews incident reports, identifies trends, and implements corrective action plans to mitigate risk.
10. Collaborates with leadership on continuous quality improvement (CQI) initiatives and participates in quality committees as required.

Nonessential Functions:

1. Participates in team/staff meetings; attends in-service trainings and applicable workshops.
2. Performs any and all other duties as assigned to support organizational needs.

Core Values: Quality Respect Teamwork Equity Integrity Passion Love

Supervisory Responsibility

Supervises dental administrative and support staff.

Managerial Responsibilities

Responsible for operational oversight of the dental department, including staffing, budgeting, workflow optimization, and performance management.

Minimum Qualifications

1. Bachelor's degree in Healthcare Administration, Business Administration, or related field (or equivalent experience).
2. Minimum of 3-5 years of experience in dental practice management, preferably in an FQHC or community health setting.
3. Knowledge of dental billing, coding, and insurance processes (Medicaid/Medicare experience preferred).
4. Experience with electronic medical/dental records systems.

Substitutions

Relevant experience may be substituted for education on a year-for-year basis.

Competencies Needed:

Accountability - Meets established expectations and takes responsibility for achieving results; encourages others to do the same.

Communication - Effectively communicates with patients, staff, and leadership; ensures clarity, professionalism, and positive experience.

Leadership - Guides, develops, and motivates staff to achieve departmental and organizational goals.

Organization - Effectively manages multiple priorities, workflows, and operational processes to ensure efficiency.

Customer Focus - Promotes a patient-centered environment and enhances the overall patient experience.

Financial Acumen - Understands revenue cycle, budgeting, and financial performance metrics.

Time Management - Prioritizes tasks effectively and adapts to changing demands.

Work Environment

This job operates in an outpatient dental clinic environment. This role is frequently exposed to clinical equipment, infectious materials, and high-stress situations.

Physical and Mental Demands

1. Ability to cope with stress.
2. The person in this position needs to occasionally move about inside the clinic.
3. Constantly operates a computer and office equipment.
4. Frequently communicates with patients and staff; must exchange accurate information.
5. May occasionally lift items up to 25 pounds.
6. Performs with frequent interruptions or distractions.
7. Adjusts priorities quickly as circumstances dictate.
8. Ability to analyze, interpret, and synthesize operational and financial data.

Language Skills

Ability to read and interpret documents and instructions. Ability to communicate effectively with patients, staff, and stakeholders.

Compliance

This position requires compliance with Greater Baden Medical Services' compliance standards, including its Standards of Conduct, Compliance Program, and policies and procedures. Compliance will be considered as part of the Dental Practice Manager's performance evaluation.

Travel

Must be able to travel between Greater Baden Medical Services Dental locations.