Delivery Program Manager

Job Description

Job Description

Position / Job Title: Delivery Program Manager - (Hybrid, 2 Days Onsite per Month) Client: JetBlue Airways Location: New York, NY

Delivery Program Manager - Loyalty Products (Program & Partnerships Space) The Delivery Program Manager ensures dependable, cross-functional delivery of Loyalty initiatives within the Program and Partnership ecosystem. This role minimizes dependency delays, controls budget variance, and safeguards discovery efforts-while keeping all stakeholders aligned on scope, goals, and measurable outcomes. The position works closely with teams across Digital, Commercial Tech, Data, Cybersecurity/Fraud, Loyalty Marketing, Customer Support, and external business partners.

Key Responsibilities Clarity on Scope & Outcomes Fully internalize each initiative's purpose, goals, and success metrics. Maintain a concise one-page narrative for each initiative. Confidently communicate to diverse audiences (executives, engineers, marketers, finance, support, partners) - explaining the technology, customer impact, and business value in clear, plain language. Dependency Management & Critical Path Control Create and maintain dependency maps and delivery contracts (definition of ready/done, handoff SLAs). Actively reduce dependency delays, improve lead times, and raise the Delivery-Contract Hit Rate. Discovery Protection & Enablement Ensure 20-30% of team capacity is preserved for discovery work. Secure necessary user/data access to support experiments. Track key discovery metrics such as experiments per month, time-to-decision, and pre-commit validation rates. Risk & Issue Management (RAID Hygiene) Identify and escalate high-impact risks at least two sprints before potential impact. Drive ownership and mitigation tracking, ensuring minimal blocker aging and no unexpected "red" statuses. Financial Management & Controls Maintain financial discipline through forecast-to-actual tracking (target variance within ±5-10%). Conduct variance analysis, enforce change-order controls, manage SOW/vendor contracts, timesheets, and resource allocation. Provide "dollars at risk" reporting directly tied to outcome delivery. Cadence & Governance Run an efficient operating rhythm: daily standups, weekly 30-minute decision syncs, bi-weekly demos, and monthly financial reviews. Executive Communication Prepare a single-slide summary per initiative, covering KPIs, top three risks, next two key decisions, and budget-to-date versus forecast.
Out of Scope Product backlog, scope, or UX decision-making Root-cause analysis of operational or technical issues Qualifications 7-10 years of experience leading complex, multi-team delivery programs (experience in travel, airline, loyalty, or eCommerce industries preferred). Demonstrated success in reducing scope or complexity to meet delivery goals-with measurable results. Broad understanding across technology, customer experience, marketing, finance, and operations, with deep expertise in program delivery and financial management. Exceptional communication skills - able to translate complex information into concise, actionable insights for varied audiences.