Strategic Product Consultant, Crew Planning Optimization & Crew Management

Job Description

Location: Europe, United States, Canada, Middle East, or India

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Travel Requirement: Up to 70%

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IBS Software is a leading global SaaS provider to the travel industry, helping airlines, airports, hospitality providers, cruise lines, and travel businesses optimize operations and deliver exceptional customer experiences. With over 5,400 employees worldwide and a 29-year track record of innovation, IBS Software delivers mission-critical solutions, including its iFlight suite for airline crew management, operations control, disruption management, and optimization. Certified as a Great Place to Work®, IBS Software fosters a culture built on precision, commitment, passion, integrity, and respect for the individual. Joining IBS Software means becoming part of a high-performing, collaborative team with a proven history of success. We are highly selective in our hiring, seeking talented individuals with demonstrated excellence, a passion for technology, a commitment to continuous growth, and the drive to make a meaningful impact while enjoying the journey.

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Role Overview

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We are seeking a highly experienced Strategic Product Consultant with deep expertise in Airline Crew Planning Optimization & Crew Management to join our iFlight team.

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In this customer-facing consulting role, you will serve as the critical bridge between airline customers and the IBS product organization. You will partner with airline operations leaders to understand business challenges and opportunities, lead discovery workshops, recommend industry best practices, validate business value, and guide customers toward product-aligned operational processes.

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The ideal candidate brings substantial hands-on experience in crew planning, pairing, rostering, and optimization, and crew management, combined with the ability to engage senior airline stakeholders and influence strategic decision-making.

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Key Responsibilities

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• Act as a trusted advisor to airline customers on crew planning, crew optimization and crew management strategies.
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• Lead discovery sessions, workshops, product consultations, adoption assessments, and business process assessments.
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• Help customers align operational requirements with IBS product capabilities and industry best practices.
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• Conduct Proof of Value (PoV), benchmarking, and business value exercises with airline customers.
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• Collaborate closely with Product Management, Engineering, Customer Success, and Sales teams to translate customer needs into product enhancements and roadmap recommendations.
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• Provide market, operational, and competitive insights to influence product vision and strategy.
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• Support pre-sales activities, solution positioning, and customer evaluations when required.
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• Build and maintain strong relationships with airline operations leaders and executive stakeholders.
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Required Qualifications

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• 8+ years of experience in airline crew management, crew planning, and optimization, with flexibility for exceptional candidates.
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• Deep practical expertise in Crew Pairing Optimization, Crew Rostering Optimization, Crew Training Management, Vacation Planning, Crew Planning, Manpower Planning, Crew Tracking, Disruption Recovery, Crew Logistics and other crew management functions.
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• Strong understanding of industry-standard airline operational processes, crew management best practices, and emerging industry trends.
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• Experience engaging with senior airline stakeholders and guiding strategic business decisions and influencing business process changes effectively.
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• Understanding how modern technologies influence airline operations, crew management processes, and the broader industry landscape.
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• Ability to assess customer challenges and recommend operational and technology-driven solutions while considering technical feasibility and alignment with the product framework
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• Strong presentation, facilitation, and stakeholder management skills.
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• Experience conducting Proof of Value (PoV) exercises and benchmarking activities to demonstrate product value and business benefits.
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• Willingness to travel up to 70% internationally.
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Preferred Background

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Candidates with experience from the following environments are particularly encouraged to apply:

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• Airline Crew Planning or Crew Management roles within leading airlines or industry-leading vendor organizations.
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Preferred Qualifications

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• Experience in Product Consulting, or Product Management.
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• Knowledge of flight operations, scheduling, flight planning, aircraft tracking, monitoring, fuel optimization, and airport operations.
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• Familiarity with industry trends, market dynamics, and competitive airline operations solutions.
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• Experience supporting software implementations, transformation initiatives, or crew management programs within airlines.
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What Makes You Successful

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• Deep credibility within the airline crew planning and crew management domain.
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• Ability to influence and challenge customers constructively.
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• Strong business acumen, analytical thinking, and problem-solving capabilities.
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• Commercial awareness combined with operational expertise.
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• Ability to translate complex operational needs into scalable product solutions.
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• Passion for driving innovation and delivering measurable business outcomes for airlines.
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Employment Type & Benefits: This role may be offered on either a full-time or contract basis, depending on the candidate’s location and business needs. Compensation and benefits will be competitive and aligned with the applicable country and employment model. At IBS Software, you’ll have the opportunity to work with next-generation technologies alongside some of the brightest minds in the industry, gain deep domain expertise, enjoy global exposure, participate in continuous learning programs, and benefit from a high-performance culture that supports career growth, work-life balance, and competitive rewards.