Director Of Clinic Operations

Job Title: Director of Clinic Operations

Reports to: Chief Innovation Officer

Heritage Medical Partners, a multi-location physician-led medical practice in Nashville, TN is entering an exciting phase of growth and continued development.

This position provides operational oversight, leadership, and direction to the Clinic managers responsible for physician/provider clinics. Reporting to the Chief Innovation Officer, this person will work collaboratively with Clinic Managers, physicians/providers and senior leadership to address issues, improve processes, develop and implement applicable policies, procedures and workflows, maintain open lines of communication, onboard and performance-manage team members, and further develop a culture consistent with the company's high standards of ethical and business conduct and compliance.

ESSENTIAL DUTIES AND RESPONSIBILITIES (include but are not limited to):

Oversees Clinic Managers in the performance of their assigned job duties to

ensure clinic operations are functioning in accordance with established policies, procedures, rules, and regulations

Promotes a work culture that enhances employee morale via open and honest communication;

being visible, accessible, and approachable to physicians/providers and staff;
and demonstrating a strong work ethic and positive, helpful approach in all interactions

Routinely communicates with Clinic Managers, physicians/providers, senior

leadership and staff on all issues needed to drive operational excellence

Works collaboratively with physicians/providers, Clinic Managers and the Director of Ancillary Operations to monitor operations, programs, and physical properties to ensure compliance with all accrediting bodies and regulatory agencies governing healthcare delivery

Meets regularly with Nursing Director to provide feedback on and support for clinical staff onboarding, training and performance

Leads and develops efficient processes for the recruitment/hiring of Clinic Managers in close collaboration with Human Resources, physicians and senior leadership

Supports Clinic Managers in their daily staffing duties

Resolves issues and problems regarding Clinic Managers, staff, and patients in a timely, collaborative, and efficient manner, updating CInO as appropriate

Conducts regular meetings with Clinic Managers to share organizational updates and provide training/education

Ensures required training is conducted and documentation is completed for all direct reports and staff regarding OSHA, fire drills, Benefits Open Enrollment, employee events, staff development, 401k retirement program participation and planning, etc.

Other duties may be assigned as needed to meet organizational needs

Knowledge, Skills, and Abilities:

Strong managerial, leadership, and organizational skills

Excellent communication (oral and written) skills

Ability to handle multiple tasks, set priorities and develop action items

Understanding of the overall operations of a medical practice organization

Ability to multi-task/project manage in a fast-paced, changing environment

Ability to effectively and collaboratively interface with all levels of employees – staff, senior leaders, and physicians/providers

Fiscal mindset with the ability to budget and balance enhancements to improve delivery of care

Education/Experience Requirements:

Must possess a Bachelor’s Degree in Healthcare Administration, Business Administration, Nursing or related field of study from an accredited college or university

3+ years of healthcare management experience at a Director level, preferably in a physician practice

Experience managing staff in a multi-site environment

Demonstrated knowledge of healthcare-related rules, regulations, laws, regulatory agencies, etc.

Demonstrated proficiency with Microsoft Office products (Excel, Word, PowerPoint)

EPIC experience

Preferred Requirements:

Excellent communication skills, both written and verbal

Demonstrated leadership abilities and effective team management

Physical Demands and Work Environment:

Ability to stand/walk up to nine hours/day

Requires bending, stooping, pushing and pulling

Ability to undertake frequent typing and computer work

Must be able to lift at least 50 pounds.

Clinical setting – exposure to communicable diseases, medical preparations and other conditions common to a clinical environment

Potential exposure to blood-borne pathogens or contaminated body fluids