Facility Operations Center Global Technical Specialist, ADC FOC

Amazon Dedicated Cloud Technical SpecialistAt Amazon, we're working to be the most customer-centric company on Earth. Amazon is a place where builders can build. We hire the world's brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers.The Amazon Dedicated Cloud (ADC) Data Center Infrastructure Operations organization is looking for an individual with proven skills to join the ADC Facility Operations Center (FOC). The ADC FOC is responsible for 24/7 monitoring of data center physical infrastructure across air-gapped, isolated environments hosting classified workloads with no connection to the public internet.The ADC FOC Technical Specialist is responsible for ensuring global continuity in training, qualifications, certifications, event management, and program delivery across multiple ADC FOC instances. The role combines technical subject matter expertise in data center infrastructure with the ability to develop and maintain programs that raise the technical bar, drive operational excellence, and deliver measurable improvements to the ADC FOC operation.The Technical Specialist may own one or more of the following program areas: training development and qualification pathways, event management quality and optimization, or new site launch and colocation program delivery. All Technical Specialists operate as force multipliers for the ADC FOC, ensuring consistent standards, knowledge transfer, and program execution across all regions and partitions.The ADC FOC Technical Specialist manages medium-to-high impact projects from conception to completion. These projects involve independent work and collaboration with internal and external support groups including engineering, controls, automation, DCEO, and data analytics teams. The role trains and supports ADC FOC engineers in their 24/7 monitoring and alarm notification responsibilities, including implementation of site, equipment, and design-specific training exercises covering EPMS, BMS, controls monitoring equipment, stand-by diesel generators, transformers, switchgear, breakers, UPSs, PDUs, AHUs, chillers, cooling towers, and VFDs.Operating within air-gapped environments presents unique challenges. The ADC FOC cannot leverage commercial FOC tooling directly, and extracting operational data requires additional controls, engineering systems, and customer approvals. The Technical Specialist will develop ADC-specific solutions, build and maintain programs that scale with the growth of the ADC business, and collaborate with commercial teams to share knowledge and adopt best practices where applicable.The ideal candidate will act as a subject matter expert in data center infrastructure across various ADC data center designs. They will ensure overall availability and reliability meets or exceeds defined service levels. If you are passionate about the customer experience, think and act globally, and want to contribute to the operational excellence of Amazon Data Centers, this may be the role for you.This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.Key job responsibilities:Operate independently with limited direct management across air-gapped ADC environments.Act as a technical escalation point for ADC FOC engineers and participate in an on-call rotation.Own and deliver one or more global ADC FOC programs, which may include but not limited to: training development and qualification pathways, event management quality and optimization or new site launch and colocation program delivery.Design, create, and launch learning content, practical assessments, workshops, web-based training, and instructor-led training programs. Measure and report on training health across all regions.Facilitate and deep dive customer-impacting events. Serve as the FOC point of contact in the Correction of Error (COE) process. Review After Action Reports (AARs) and drive global implementation of action items.Locate systemic infrastructure issues using data-driven analysis to drive solutions.Develop, update, and maintain ADC FOC runbooks to ensure consistent processes across all regions.Refine existing processes and create new standard processes for ADC FOC engineers and Team Leads. Create and maintain all ADC FOC technical documentation globally.Liaise with commercial FOC teams to share knowledge, adopt best practices, and align processes where applicable.Conduct drills that are region, building, or design-specific and identify team and individual growth opportunities. Establish performance benchmarks and conduct audits to drive effectiveness.Coordinate with partner teams during new site launches to ensure seamless implementation of FOC services and reduce burdens on existing operational workloads.Communicate complex technical information to a non-technical audience. Deliver global projects while influencing stakeholders through reports, process improvements, and narratives.Drive ownership of organizational and team-level goals.Mentor and guide the career growth of ADC FOC team members across regions.Work outside normal business hours to support the 24/7 operation of the ADC FOC.Travel is required.A day in the life:The ADC FOC Technical Specialist operates across multiple ADC regions and clusters in air-gapped environments. Depending on the specialism, a typical day may involve reviewing event data and AARs to identify improvement opportunities, developing training content for upcoming qualification assessments, coordinating new site launch milestones with partner teams, progressing program deliverables, or collaborating with controls, DCEO, and commercial FOC teams. You will balance strategic program delivery with hands-on technical support, ensuring the ADC FOC maintains the highest operational standards across all regions.About the team:AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Basic Qualifications- Experience carrying new design concepts through exploration, development, and into deployment or mass production- Experience in MS Excel, Word, and Windows Operating Systems- Experience with power management and power monitoring systems- Current, active US Government Security Clearance of TS/SCI with PolygraphPreferred Qualifications- 5+ years of project management in data centers or comparable critical infrastructure experience- Knowledge of critical data center equipment- Experience in project management in data centers or comparable critical infrastructure