Client Service Coordinator

Client Service Coordinator

For those who want to put their love of pets into action, there are few jobs more rewarding than that of a Client Service Coordinator!

Who we are

We're Banfield. You've probably seen us around. We started in 1955 as a small practice with big ideas about preventive petcare. We're now the leading general veterinary care practice in America, where providing high quality preventive care and treatment advances our mission: A BETTER WORLD FOR PETS. We'd love to have you join our team to help in this mission.

Banfield's here for you so you can be there for pets!

Who we're looking for

The Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families. We're looking for CSCs who are dedicated to their work, have a positive attitude and use our Five Principles -- Quality, Responsibility, Mutuality, Efficiency and Freedom -- as their guide.

Preferred education/licenses/experience

• High School Diploma or equivalent preferred
• Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances
• One year related experience required with customer service preferred
• Medical background (veterinary, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred

A Day in the Life of a Banfield Client Service Coordinator

The CSC provides professional, efficient and exceptional service at all times, making sure that clients and pets are comfortable in the hospital. Every associate including the CSC has an important contribution to make to the veterinary team. We're looking for CSCs who are dedicated to their work, have a positive attitude and use our Five Principles -- Quality, Responsibility, Mutuality, Efficiency and Freedom -- as their guide.

Role responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures
• Conduct administrative functions as necessary
• Other job duties as assigned.

What we offer

Now the good stuff! We believe in taking care of our associates so they can take care of themselves, their family, and the pets they treat. We value work-life balance too! Here are just a few of the benefits full-time associates are eligible for:

• Competitive salary with paid time off so you can spend time with the people you love
• Medical, dental, and vision insurance for you and loved one
• Competitive referral program join our team, bring your friends and get paid*
• Paid leave for new parents
• 401(k) Savings Plan
• Health Savings Account and Flexible Spending Account
• Paid short- and long-term disability, including maternity leave
• Optimum Wellness Plans for up to three pets PLUS discounts on Mars, PetSmart, Royal Canin, and more

Even more good stuff:

• Flexible scheduling
• Locations all over the US and Puerto Rico to choose from
• Opportunities for growth and leadership roles at Banfield, Mars, and other divisions of Mars
• Dedicated onboarding and development support so you can grow your career!
• Health and well-being benefits to support quality of life
• Associate-led equity, inclusion, and diversity groups (we have 7 of them!)
• Awesome opportunities to volunteer through Mars Volunteer Program, like volunteering at coral reef cleanups or on research vessels!

Start your Banfield Career as a Client Service Coordinator!

Banfield Pet Hospital strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status. If you have a disability or special need that requires accommodation, please let us know. Banfield Pet Hospital follows all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.

The pay range for this role is

$17.43 - $22.28 Hourly

The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate's experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.