QA Supervisor

Build a Career, Not Just a Job Join ALPLA, a global leader in sustainable packaging solutions serving some of the world's most recognized brands, including P&G, Unilever, L'Oréal, PepsiCo, and many more. As a family-owned company with locations around the world, ALPLA offers stable careers, hands-on training, competitive benefits, and opportunities for growth. Whether you're an experienced manufacturing professional or looking to start a new career, we provide the support and development you need to succeed. At ALPLA, we invest in our people, promote from within, and foster a culture focused on safety, teamwork, innovation, and continuous improvement. From apprenticeship programs and technical training to leadership development opportunities, ALPLA is committed to helping employees build long-term careers. What Can You Expect From ALPLA Competitive pay and comprehensive benefits Medical, dental, and vision coverage 401(k) with company match Childcare and dependent care savings programs Paid vacation, Paid Time Off, and holidays Company-paid life, short-term, and long-term disability insurance Tuition reimbursement and educational assistance programs Career growth and advancement opportunities Employee recognition programs Hands‑on training and professional development A stable, growing company committed to sustainability Ready to Build Your Future? Join a team where your contributions matter, your development is supported, and your career can grow with a global industry leader. WHAT YOU WILL ENJOY DOING Main Responsibilities: Quality System Serves as lead auditor and primary audit contact for the site; prepares and successfully completes internal and external quality and/or food safety audits Ensures compliance with all quality management system requirements (ISO 9001, FSSC 22000, and other standards as required) Primary practitioner for HACCP and/or other product safety risk mitigation programs; supports any additional risk assessment requirements including change management Monthly reporting of quality and food safety system data per documented corporate procedures locally as well as regionally as required; uses this data along with IMS audit results to drive improvement activities Primary local contact for the document management system (d.velop); assist in optimizing and standardizing plant quality documentation Quality Control Ensure production compliance with all regulatory, internal and customer product and packaging specifications; ensures customer specifications are current and accessible Ensure customer mandated compliance documents are issued (i.e. COAs, other customer mandated documentation) Assist operations in new product (AQP) and equipment qualification and verification activities Documents and reports all supplier quality related issues per standard procedures; supports Logistics team on securing complaint resolution Oversite responsibility for plant quality control program including test equipment operation/calibration/verification, product testing, data collection, data integrity, and rework management. Ensures all personnel performing quality testing on the production floor are trained and qualified Laboratory Oversite Ensures all personnel performing quality testing within the quality lab are trained and qualified Leading the Quality Team Regularly scheduled quality staff meeting Ensures team works together as efficiently as possible Assesses training needs of staff and ensures execution of training Managing the Quality Team Correctly time and attendance of team is captured Recruits (with HR support) new employees Performs disciplinary actions Performs annual performance evaluations Customer Relationship Management Hosts periodic customer visits; primary contact for quality and regulatory related communications with customer Manages customer complaint process including application of proper RCA techniques and tools. Ensures customer complaints are captured in global/regional/local reporting systems Supports the RCA process and training for other departments in the plant Performance Metrics: Performance is evaluated based on the effectiveness of the site Quality Management System and Quality Control program in meeting internal standards as well as customer and regulatory requirements. Additional considerations include audit performance and effective leadership of the site quality team. Emphasis is placed on maintaining a compliant, reliable quality system and effective customer relationship management. Successful completion of internal, customer, and certification audits; including timely closure of findings Customer complaint performance, including severity, recurrence, RCA quality and closure timeliness Effectiveness of the site quality control program, including data integrity, calibration compliance and rework management Timeliness and accuracy of required quality and food safety reporting Training and qualification status of quality personnel and overall quality team effectiveness What Makes You Great Competencies: Directs Work Develops Talent Nimble Learning Plans and Aligns Manages Conflict Resourcefulness Customer Focus Builds Effective Teams Qualifications and Requirements: Min 2-year Degree (Associates) in related field or equivalent Experience with physical lab testing equipment, calipers, scales, digital height gauge and compression force testing equipment and with Coordinate Measuring Machine (CMM) Minimum of 1-year supervisory experience required, preferably in manufacturing environment Computer literate (Excel, SPC data base, Word) Ability to work well with other departments Able to handle multi-task environment with good organizational skills ISO Certification Customer and external audits Performance level of all quality employees Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job: The employee is regularly required to stand, walk, reach with hands and arms and very occasionally to climb or balance. The employee is frequently required to use hands to finger, handle, or feel; stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to sit. The employee must regularly lift and/ or move up to 10 lbs, frequently lift and/or move up to 30 lbs and occasionally lift and/or move more than 50 lbs. Specific vision abilities required by this job include close vision. It is required to act in a safe and environmentally responsible manner at all times by adhering to all ALPLA policies and procedures and Safety Standards (OSHA). #Salaried #FLO ALPLA is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: ALPLA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at ALPLA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. ALPLA will not tolerate discrimination or harassment based on any of these characteristics. #J-18808-Ljbffr